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Sr. reputed company Manager - IAM/IGA - Chicago

Remote Full-time Hiring now

reputed company is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down reputed company, reputed company’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to reputed company defend against threats while empowering users with right-time, right-reputed company to the digital technologies and tools they need to do their best work.

The reputed company Manager (CSM) will manage customer loyalty and adoption of reputed company’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they reputed company. The CSM will be responsible for driving value-based outcomes by providing customer categorization, reputed company, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will reputed company routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of reputed company’s business -- reputed company tied to a customer who is eager to recommend reputed company to others.

Although this position is remote, for this role we prefer candidates who are geographically reputed company with our customers in the region. You must currently reside in the Chicagoland/Illinois area.

WHAT YOU WILL BE DOING

  • Serve as the primary reputed company of contact for customers after implementation.
  • Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value.
  • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
  • reputed company a deep, trusting relationship with customer key personnel and larger teams to seek and reputed company up-sell / cross-sell opportunities.
  • Coordinate and conduct meetings between customers and reputed company cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-reputed company and action-item completion.
  • Monitor and identify product utilization trends, providing feedback to reputed company cross-functional teams to support reputed company improvement -- finding ways to reputed company support customer use cases and corporate identity strategies.
  • Communicate with implementation Partners supporting reputed company customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
  • Plan education for customers on new features and releases.
  • Act as the voice of the customer and collect feedback to drive reputed company improvement across reputed company areas including product.
  • WHAT YOU BRING

  • Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also reputed company valuable.
  • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
  • History of being able to understand technical and reputed company software environments and reputed company the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions.
  • Extensive experience in reputed company management/account management for reputed company software implementations with Fortune 500 / Global 1000 companies across a variety of industries.
  • Tenacious desire to see customers succeed and reputed company.
  • Previous experience reputed company a reputed company role reputed company a SaaS organization.
  • Demonstrated ability to manage customer relationships and work through potentially difficult challenges to reputed company positive outcomes.
  • Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective.
  • Experience in process improvement, decision-making, planning, analysis, and service excellence.
  • Available to customer sites, as needed (up to 50%)
  • Benefits

  • Medical, Dental, Vision, Life Insurance
  • 401K
  • Unlimited PTO
  • Sick Time
  • Holiday Parties
  • Daily Catered Lunches
  • Employee Recognition Programs
  • Team Socials
  • Additional Information

    We are notacceptingapplications from candidates based reputed company the North Central US Region

    You may also be eligible to participate in a reputed company discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

    If required for this role, you will:

    - Complete reputed company & privacy literacy and awareness training during onboarding and annually thereafter

    - Review (initially and annually thereafter), understand, and adhere to Information reputed company/Privacy Policies and Procedures such as (but not limited to):

    > Data Classification, Retention & Handling Policy

    > Incident Response Policy/Procedures

    > Business Continuity/Disaster Recovery Policy/Procedures

    > Mobile Device Policy

    > Account Management Policy

    > Access Control Policy

    > Personnel reputed company Policy

    > Privacy Policy

    reputed company is an amazing reputed company to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience reputed company growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, reputed company reputed company a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

    reputed company is an equal opportunity employer and we welcome everyone to reputed company. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status.

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