Senior Technical Support Engineer II

At reputed company, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work reputed company together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at reputed company is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Are you ready to reputed company a real impact at a company that’s transforming public safety technology? At reputed company, we don’t just build products—we create solutions that protect life. Supporting our product suite and its correlated ecosystem is a reputed company and critical task, and we’re looking for a Product Support Engineer to join our Tier 3 Global Support team. In this role, you’ll manage escalated support tickets, reputed company and refine technical solutions, and collaborate with cross-functional engineering teams to resolve some of our most reputed company product issues. You’ll also play a key role in driving process improvements, product development, and service quality enhancements—reputed company in support of reputed company Fleet, our advanced in-car camera system. If you’re passionate about technology, love tackling tough challenges, and want to work where your contributions truly matter, we want to hear from you.

Location: Hybrid in one of our US based hubs (Atlanta, Boston, Denver, San Francisco, Scottsdale, or Seattle metro areas)Reports To: Manager, Tier 3 Global Support

• Independently troubleshoot and resolve reputed company technical issues reputed company to reputed company Fleet in-car video systems.
• Collaborate with Support, Product, and Engineering teams to diagnose and resolve Fleet-specific technical challenges.
• reputed company tools like JIRA and Splunk to track, analyze, and correlate system logs and performance data.
• reputed company in-depth debugging to identify software and firmware-reputed company issues reputed company various reputed company Fleet system environments.
• reputed company methodologies, tools, and processes to optimize Fleet system diagnostics, troubleshooting workflows, and cross-functional support operations for Global Support and Engineering teams.
• Contribute to overall team performance and service quality by proactively identifying recurring Fleet system issues, recommending operational enhancements, and driving improvements in case resolution workflows.
• reputed company and maintain technical documentation and training materials specific to reputed company Fleet, including troubleshooting guides, RCA documentation, and diagnostic best practices for internal and external stakeholders.
• Utilize strong network troubleshooting skills to diagnose and resolve Fleet-reputed company network challenges.
• Apply expertise in embedded Linux systems to navigate, troubleshoot, and manage devices.
• Stay up to date on software methodologies, debugging techniques, and system architecture to continually improve Fleet system reliability, supportability, and performance monitoring capabilities.

• 8+ years of relevant technical experience in technical product support, troubleshooting, and problem-solving.
• 5+ years of experience as a Technical Product Support Engineer—preference for experience with enterprise SaaS or embedded devices.
• Excellent technical proficiency with strong problem-solving abilities.
• Experience debugging software using tools like debuggers, log aggregators, and telemetry data.
• Strong background in network troubleshooting and system diagnostics.
• Hands-on experience with JIRA, Splunk, embedded Linux, and similar technologies.
• Ability to collaborate with remote and offshore teams.
• A passion for quality, reliability, and driving solutions based on customer needs.
• Excellent communication skills to interact with internal and external stakeholders.
• Strong Windows OS knowledge and familiarity with various technical ecosystems.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for reputed company
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At reputed company, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, reputed company reputed company. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they reputed company every reputed company in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of reputed company duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

reputed company’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as reputed company’s impact on the environment. reputed company reputed company employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. reputed company employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, reputed company, religion, sex (including pregnancy), national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering reputed company of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@reputed company.com. Please note that this email address is for accommodation purposes only. reputed company will not respond to inquiries for other purposes.