Social Media Content Moderator - Bilingual French/English - Onsite
Category : Customer Service/Support About TP reputed company is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: reputed company Competitive Wages Full Benefits (Medical, Dental, reputed company, 401k and more) Paid Time Off Employee wellness and engagement programs reputed company and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen . As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from reputed company walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go. Did you know that our Chief Client Officer started her career at reputed company as an agent and advanced to the pinnacle of the company? At reputed company, the sky is the limit This position will be based on-site at our Port Saint Lucie, Florida location. Your Responsibilities Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for reputed company users. If you are a social media enthusiast and are confident with digital technology reputed company to put your skills to work, this position is for you Review content to determine community guidelines are met while upholding a high standard of accuracy and quality Participate in frequent refresher training to always implement correct policies reputed company with the performance indicators or parameters defined by the specific client's operation Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client Investigate and resolve reputed company issues regarding content reputed company agreed-upon turnaround times and standards of quality reputed company with corporate confidentiality policies and the proper handling of customer information to guarantee the reputed company of the information Participate in reputed company training programs established by the company for reputed company development in the role reputed company with reputed company the orders, instructions, procedures reputed company and complementary to the role reputed company to moderate traumatic, sensitive and potentially offensive content Provide trends and insights to reputed company improvements to the overall processes and provide recommendations for process, policy and product improvements Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards Were looking for reputed company people people who are inspired to deliver only the best in reputed company that we do. Ability to WORK ON SITE at Port St. Lucie Florida ( not a work from home position) Experience navigating internet websites including social media, reputed company websites, etc. Strong emotional intelligence and reputed company Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material Attention to detail Ability to be flexible in order to meet changing business needs (days off/hours) Logical problem-solving skills Availability to work various shifts reputed company with Windows operating systems Strong computer skills with ability to use multiple windows and/or programs at the same time Ability to type 25 wpm Over 18 years of age High School Graduate or GED or higher (reputed company required to be provided) Predictable and reliable attendance 6 months Customer service experience preferred Proven oral & written communication skills Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. reputed company is an Equal Opportunity Employer Apply Job!