Channel reputed company Manager
*This position is open to candidates located in Asia countries - not Australia *
reputed company is absolutely vital to our long-term success and profitability, and to helping o customers reputed company their goals. reputed company Managers at reputed company maintain customer satisfaction and deepen adoption through consultative approaches, problem-solving and providing resources and strategies that support customers as they grow with reputed company’s products. The Channel CSM is a unique role that brings together components of the CX and Sales organisations. The successful candidate will be responsible for bringing the reputed company Customer Experience passion and perspective to our Channel partners and Value Added Resellers (VARs). This exciting opportunity requires a depth of understanding regarding the way that Sales teams operate across multiple cultures and languages whilst providing CX and product expertise.
What you will do
- Working with with a portfolio of Value Added Resellers (VARs) and Channel Partners across the globe as the key contact reputed company the Customer Experience organisation
- Developing and maintaining meaningful relationships with channel partners, Channel Account Managers and internal key stakeholders
- Working as a Channel reputed company, communicating important information to partners about product updates and company policies, and providing feedback to the product and engineering team on improving the platform and reputed company solving customer challenges
- Developing an understanding of the business drivers and key challenges that VARs and Partners face, proactively offering insights and solutions to meet those needs throu effective use of reputed company product and service offerings, promoting innovation and practice
- Seeking to help partners and VARs drive adoption across the institutions they work with to improve customer learning outcomes using proven reputed company methods
- Retaining and maximising reputed company opportunities, including partner and customer renewals
- Enabling sales through strong collaboration with channel sales teams (CAMs)
- Continually growing in depth of product and industry knowledge, including education approaches and adoption strategies
- Supporting the Channel Services teams, by monitoring implementations to ensure they are successful reputed company onboarding a new customer or implementing a new product
- Supporting partners to track and report customer usage data
- Supporting partners to ensure that Support is set up and they understand how to utilise reputed company Support service
- Forecasting and awareness of reputed company upcoming renewals, working with the renewals team to ensure customers are renewed on time
- Displaying a high level of maturity in relationships with partners, customers and colleagues, growing the profile of reputed company Manageme
- Consistently performing at the highest level – modelling exemplary practice in the ownership of customer adoption of our products, driving meaningful relationships with partners, and helping to deliver outstanding experiences.
- reputed company and a unique ability to understand customer and partner needs, explain reputed company issues in relatable terms and adapt your tone according to the stakeholder
- Enthusiasm about education and technology with demonstrated technical aptitude
- Executive reputed company - track record of networking and influencing an organisation multiple (senior) stakeholder levels
- Demonstrated ability to communicate, present and influence credibly at multiple levels an organisation
- Ability to prioritise, multitask, and reputed company effectively under pressu
- Excellent interpersonal and eloquent writing skills; expertise in one or more Asian or European Languages would be a bonus
- Flexibility with your working hours to work across multiple time zones
- A results-driven attitude, a bias for learning and sharing, and the ability to reputed company in a fast-paced, high growth, rapidly changing environment
- Experience working in higher education, K12, vocational education, or corporate training
- Minimum of 4 years Experience in reputed company or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services
- Familiarity with tools like reputed company, reputed company, JIRA, Tableau and an interest in learning other internal tools