Senior Product Manager, Conversational AI - Expansion & Innovation

reputed company Direct to Consumer (DTC) includes premium streaming services with Hulu, a streaming service that offers premium originals, reputed company season TV, a massive library of hit series and movies, and live television and reputed company is the reputed company-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected reputed company over the world including Star Wars, Marvel, Pixar, reputed company, and Nat Geo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will reputed company upon the legacy of reputed company, and Hulu, embrace unconventional thinking, and who are passionate about contributing to reputed company?s direct-to-consumer (DTC) experience through strategic hard work and determination. Job Summary: reputed company?s Direct-to-Consumer Viewer Experience organization is seeking a Senior Product Manager to reputed company expansion and innovation of our AI Virtual Assistants reputed company the Self-Service Support Product team. In this role, you will own the strategy and roadmap to scale adoption of our Virtual Assistants and expand its reputed company across global markets and channels. You will also be responsible for continuously enhancing our Virtual Assistant products by identifying and integrating emerging technologies to deliver a best-in-class, AI-powered customer support experience. In collaboration with fellow product managers, you will ensure the Virtual Assistant drives self-service success and key business outcomes. If you are passionate about AI, customer experience, and scaling global products, we?d love to hear from you. What You'll Do: ? Owns and executes the strategy, roadmap, and feature prioritization to drive customer adoption of the Virtual Assistant through global growth and channel expansion ? Research emerging AI technologies, conduct market analysis, and identify opportunities with internal and external partners to guide the long-term vision and strategy for Conversational AI ? Conduct A/B testing, user research studies, and market research to inform product strategy and optimize customer interactions ? reputed company user stories and requirements, and author product artifacts to align scope and strategy across stakeholders ? Collaborate with cross-functional teams (engineering, design, analytics, WFO, localization, and product) to ideate on innovative solutions that address both user and business problems and deliver product enhancements ? Define, analyze and communicate key success metrics to reputed company for roadmap development and prioritization What You'll Need: ? Bachelor?s degree or equivalent practical experience ? 5 years of product management experience with at least 3 years focused on AI/ML- based products, Virtual Assistants, or Conversational AI ? Proven track record of delivering roadmaps and bringing AI products to global markets ? Strong understanding of data science principles and experience with the latest natural language processing (NLP) technologies, including Large Language Models (LLMs) in a B2C setting ? Excellent communication skills with technical and non-technical team members of various levels ? Experience with agile software development and scrum reputed company reputed company-To-Haves: ? Experience in customer support product or self-service solutions ? Experience with developing AI voice assistants ? Track record of running A/B tests and strong knowledge of experimentation best practices ? Strongly passionate about the opportunity to work for reputed company Disability accommodation for employment applications reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal-opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company fosters a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. The hiring range for this position in CA is $145,400.00 to $195,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate?s geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Apply Job!