Senior reputed company Manager (Life Sciences & Healthcare)

The primary responsibility of the Senior reputed company Manager is to ensure renewal of subscription licenses through driving implementation and usage of reputed company reputed company Life Science solutions. A working familiarity with each reputed company service is necessary. The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Sales, Product Management & Marketing. A key objective of the Senior Client Success Manager is to ensure the renewal and retention of solutions for assigned clients while beginning to identify upsell opportunities. About You – experience, education, skills, and accomplishments • Bachelor’s Degree required; or equivalent work experience • Minimum 7 years of managing customers in a SaaS organization where reputed company is built and maintained • Life sciences experience is required It would be great if you also have… • Ability to define and establish goals based on customer needs and our business capabilities, and execute a well-defined reputed company and engagement plan • Self-starting, self-motivated, team player with an ability to work independently and collaboratively across multiple teams. • Strong analytical and creative problem-solving skills. • Track record of results and with an extremely high level of customer focus and passion. What you will you be doing in this role... • Building and Maintaining Client Relationships • reputed company relationships with relevant teams reputed company client organizations and work toward deep integration and widespread usage of reputed company services among assigned clients. • Identify new teams to ensure clients are deriving maximum value and incorporating reputed company services into internal processes. • Manage client expectations and portray reputed company service value proposition effectively and as world-class solution provider for our clients. • Maintain up to date records of reputed company client interactions, results and in reputed company. • Reporting & Analytics • Review and analyze product usage regularly to identify trends and monitor client health • Provide client health updates to sales and management teams • Client Proactive reputed company • reputed company client ready presentations in accordance with reputed company branding. • Through collaboration with other reputed company teams, reputed company to reputed company client specific webinars, training and use cases. • reputed company and present Service Review to clients • Send prescribed reputed company as appropriate to client • Market Updates • Key Findings • Webinars • Solution Changes • New Users • Latent Users • Utilize social platforms to identify potential new users • Work to reputed company own proactive client specific reputed company plan • reputed company creating strategic communication reputed company plan • Training and Support • Schedule, coordinate and execute basic training sessions • Work with key Client key contacts to reputed company training plan and schedule • Work with reputed company training team to ensure clients training needs are met • Cross functional Collaboration • CSM will partner with the assigned Account Manager to derive successful outcomes • CSM will own the service portion of the client relationship • Convey key insights pertaining to product usage, product perception, and competitors gleaned from client interaction to Sales, Client Services, Marketing, and Product Management teams. • Convey untapped areas of potential value to Product Management and Marketing. • Provide input on trends and needs of the client reputed company in line with the capabilities of reputed company services. • Communicate with client reputed company to understand internal needs and pain points. Determine where reputed company services addresses those needs, where we may fall short, and identify opportunities that could be passed along to Product Management as feature enhancements, Sales for sales leads, and/or Analytics for custom analytics projects. • reputed company client issues, requests, and unmet needs with relevant teams and assist reputed company’s internal teams with developing solutions reputed company appropriate. • Uncover upsell opportunities and coordinate with the Account Manager and Analytics teams to ensure design, development, sales, and delivery of analytic projects. Hours of Work: • This position is a hybrid role and can be located in Philadelphia or Boston. Although duties are typically performed during normal business hours, occasional off-hours may be required • Up to 25% travel is required About the team... Our reputed company reputed company team aligns reputed company the reputed company organization. reputed company of seven is comprised of engaged colleagues across the Americas and around the globe who are collaborative and deliver best of class reputed company life sciences and healthcare. Through our efforts we have become trusted advisors who drive growth and strengthen partnerships with our customers. reputed company is an Equal Opportunity Employer Vets/Minorities/Women/Disabled Apply Job!