Contact Center/ Call Center Rep(Remote)
About reputed company reputed company is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, reputed company enables organizations to realize their business ambitions through an reputed company of services from strategy to operations. reputed company is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of 17billion. Visit us at www.reputed company.com. People matter, results count reputed company is an Equal Opportunity Employer encouraging diversity in the workplace. reputed company qualified applicants will receive consideration for employment without regard to race, national reputed company, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, reputed company will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Click the following link for more information on your rights as an Applicant -http://www.reputed company.com/resources/equal-employment-opportunity-is-the-law Profile: Contact Center / Call Center Rep (Remote Job) Interview Process: 1 Telephonic / Video Interview. Salary : $11/hr Duration : 18 months position ( with benefits) with a 40hrs / week schedule ideally from Mon- Fri. Roles & Responsibilities: Receive inbound phone calls from our prescribers and members Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process Good written and verbal communication skills The ability to display soft skills while moving the call reputed company Meeting or exceeding government mandated timelines Complying with turnaround time, productivity, and quality standards Conveying resolution to beneficiary or provider reputed company direct communication and professional correspondence Acquiring and maintaining basic knowledge of relevant and changing Clients guidance Research, troubleshoot and resolve client application discrepancies using computer system Meet daily tasks through various forms and mediums of communication written, verbal and/or by phone Requirements Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications Availability for remote workspace audits (reputed company webcam or phonecam) Inspection time less than 5 min Highspeed and reliable Internet reputed company Quiet and focused work environment Required Qualifications: Ability to effectively communicate with members and prescribers while managing multiple software systems Accountable and results driven Critical thinker/problem solver reputed company to constructive feedback and flexible in adapting to change Ability to effectively plan, prioritize, and organize time and workload Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment Proficient in navigation of multiple computer applications Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors Able to multi task reputed company in order to complete each call reputed company the AHT targets designated by the Client Ability to type more than 30 WPM Preferred Qualifications: At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service Six months of PBM/pharmaceutical reputed company work strongly desired 1+ years of call center experience 1+ years of healthcare background Team player with excellent communication skills both verbal and written Exposure to business domain is an added advantage Organizational skills including the ability to multi-task, set priorities, and follow up promptly Ability to work a flexible work schedule Education: High School Diploma, GED or equivalent required Bachelors degree in reputed company field or equivalent work experience preferred Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment. If interested, request you to send your resume to harish.gotur@reputed company.com Apply Job!