Customer Srvc Rep - HCB Ops

Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand ? with heart at its center ? our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors? support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. Position Summary : Customer Service Representative is the face of reputed company and impacts members' service experience by manner of how customer service inquiries and problems reputed company telephone, internet or written correspondence are handled. Customer inquiries are basic and at times reputed company nature. Engages, consults and educates members based upon the member?s unique needs, preferences and understanding of reputed company plans, tools and resources to help guide the members along a clear path to care. Answers questions and resolves issues based on phone calls/letters from members, providers, and other departments. Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, reputed company policy and procedures as well as having knowledge of resources to reputed company with any regulatory guidelines. Creates an emotional reputed company with our members by understanding and engaging the member to the fullest to champion for our members' best health. Taking accountability to fully understand the member?s needs by building a trusting and caring relationship with the member. Anticipates customer needs. Provides the customer with reputed company information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. Explains member's rights and responsibilities in accordance with contract. Required Qualifications : Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Experience in a production environment. High School or GED equivalent. Preferred Qualifications : Ability to multi-task to accomplish workload reputed company. Understanding of medical terminology. Oral and written communication skills. Ability to maintain accuracy and production standards. Problem solving skills. Attention to detail and accuracy. Analytical skills. Education : High School diploma, G.E.D. or equivalent experience Required Skills: Demonstrating Service Discipline Creating a Differentiated Service Experience Maximizing Work Practices Desired Skills: Working Across Boundaries Handling Service Challenges Required Skills General Business/Maximizing Work Practices/ADVANCED Service/Creating a Differentiated Service Experience/ADVANCED Service/Demonstrating Service Discipline/FOUNDATION Desired Skills Service/Handling Service Challenges/ADVANCED Service/Working Across Boundaries/ADVANCED Required Skills: Service/Creating a Differentiated Service Experience/ADVANCED Service/Providing Solutions to Constituent Needs/FOUNDATION Service/Working Across Boundaries/ADVANCED Desired Skills: General Business/Maximizing Work Practices/ADVANCED Leadership/Fostering a Global Perspective/FOUNDATION Service/Handling Service Challenges/ADVANCED Business Overview : At reputed company, a reputed company company, we are joined in a common purpose: helping people on their path to reputed company. reputed company to transform health care through innovations that reputed company quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We are committed to maintaining a diverse and inclusive workplace. reputed company is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for reputed company job opportunities. Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company?s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (?PTO?) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | reputed company We anticipate the application window for this opening will reputed company on: 02/07/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply Job!