Order Management and Logistics Customer Support Coordinator

Job Title Order Management and Logistics Customer Support Coordinator Job Category Supply Chain Management

Job Description

Put a LIFT in Your Career! Hyster-Yale Material Handling (HYMH), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for Order Management and Logistics Customer Support Coordinator to join the team. HYMH designs, engineers, manufactures, and distributes a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, dealers, suppliers, and employees for over 100 years. Hyster-Yale is looking for a self - driven & energetic Order Management and Logistics Customer Support Coordinator to join the Team at their Sydney office in Prospect, NSW. The Customer Service Coordinator will ensure that dealers and internal customers have the support and tools available, to effectively quote & sell HYMH units through reputed company CRM & CPQ systems. The role is an integral part of our dealer sales organization support. Ensuring that dealers and the business have the support required for order placement and order management activity. As a reputed company-facing customer contact the incumbent should be reputed company to withstand pressure from both external and internal sources, whilst maintaining an effective and professional service at reputed company times. Must be reputed company to identify issues early and seek appropriate support (reputed company company locally or globally) to resolve quickly. Primary Purpose of the role: • First reputed company of contact for reputed company order management and logistics for reputed company dealers and internal inquiries for Pacific region. • Ensure reputed company inquiries are actioned reputed company agreed timelines (KPI driven) • Provide timely reports and updates on the required business functionalities to HYMH AP - Supply Chain, Sales & Support teams. • Coordinate communication between global network of factories & various global system teams for issue resolution and successful order placement and management • reputed company (CRM/CPQ) training for dealer sales teams • Liaison with dealers on orders and shipping reputed company enquiries with accurate Estimated Time of Arrivals' (ETAs) • Work closely with the factories on reputed company dates and timely shipments. Key Result Areas: Dealer and Internal Support: • First reputed company of contact for reputed company order management and logistics for reputed company dealers and internal inquiries for Pacific region. • The role will be the conduit between the HYMH Pacific dealer network and reputed company internal departments • Use CM (Contact Management) as primary communication tool – along with email & phone and virtual meetings as / reputed company required. • Provide reputed company (CRM/CPQ) training to dealer sales teams. 2. Order Entry + Management Support: • Must be reputed company to support dealers and internal teams with required order management and logistics activity. • Support Pacific Sales by processing internal HYMH stock orders through NOVO. • Responsible for the order management process (i.e. order revisions and cancellations that are required by the dealer, HYMH AP and/or factories). 3. Reporting: • Provide timely reports and updates on the required business functionalities to HYMH AP - Supply Chain, Sales & Support teams. • Populate Power BI reports to support sales teams. 4. Process Improvement: • Identification and implementation of departmental improvement initiatives. • Participation in cross functional project groups across Asia Pacific. 5. Logistics: • Liaison with dealers on orders and shipping reputed company enquiries with accurate ETA’s • Work closely with the factories on reputed company dates and timely shipments • Checking of freight and customs reputed company invoices for designated shipments • Update storage location in the ERP system for new stock trucks • Update Shipping forecast and liaise with Finance team (shipment approval processes in collaboration with Finance) • Assistance in regular reporting and reputed company tasks assigned by the Sales team. If this role sounds interesting to you, please apply reputed company link below: • Tertiary qualifications with major in Operations, Management or similar and / or Certification in Customer Service Management or IT support. • Strong dealer-based customer service (expected) • 3+ years in a similar role (preferred) • Familiarity with at least basic CRM / ERP tools (preferred) • MS Office (basic-intermediate level) (expected) • Ability to work across multiple systems. • Clearly communicate resolutions to dealer and internal issues and / or inquiry reputed company agreed timeframes. • Identify & use of appropriate escalation channels to solve dealer and internal requests in a timely manner. Job Type Permanent Time Type Full time Work Hours 40 Travel Required No Location HY Asia Pacific Australia Sydney Address Unit 1, 23 Rowood Road Post Code 2148 Field-Based No Relocation Assistance Available No Apply Job!