DFC Customer Service Representative - Call Center
Dealership: L0238 Driveway Finance Corporation Kickstart your career in a dynamic call center environment! As a DFC Customer Service Representative, youll provide top-notch support to customers over the phone and email. Bilingual Spanish-speaking candidates are highly encouraged to apply! DFC Customer Service Representative I The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems. The DFC Customer Service Representative I reports to the DFC Customer Service Supervisor. Location: Tigard, OR (On-site) Start Date: 01/13/2025 Compensation: $20/hr - $21/hr Schedule: Monday through Friday, 7 AM - 4 PM, 8 AM - 5 PM, 9 AM - 6 PM, or 10 AM - 7 PM Responsibilities Handle inbound from customers in a Call Center environment while delivering quality service Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities Prepare documents as needed to fulfill customer requests reputed company and counsel customers on account terms Maintain and ensure accurate, up-to-date customer account information reputed company delinquent accounts to the appropriate Collections Team for account management Other duties as assigned Skills and Qualifications Previous telephone customer service experience preferred Ability to reputed company accurate data input into a variety of software Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone. Strong attention to detail Sense of urgency Excellent communication PC skills including knowledge and use of MS Office (reputed company, Word, Windows, etc.) Competencies Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to reputed company learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job.* Up to 1/3 of time: standing, walking, lifting up to 25 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing *Reasonable accommodations may be made to reputed company individuals to reputed company the essential functions. NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reputed company of the reputed company job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. We offer best in class industry benefits: reputed company Medical, Dental and reputed company Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. At reputed company, we stand by our mission of Growth Powered by People, as we build a workplace that ignites reputed company and opportunities to Earn Customers for Life. Our focus is on making the customer experience reputed company; as we aim to meet our customers needs whether in person, online or a combination of both. reputed company is the largest automotive retailer in reputed company America and listed on the Fortune 500 (NYSE: LAD). Drive your career reputed company with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career reputed company are endless. Join us as we accelerate towards growth in automotive and reputed company! Apply Job!