Customer Service Representative Associate - Remote in Las Vegas, NV

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical reputed company services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to reputed company issues. This position is a full-time role, 40 hours per week, working a variable schedule that can include days, evenings, nights, and weekends including holidays to support our 24/7 business operations. Additional information will be provided during the interview process. We offer 2 days onsite for general orientation and total of 2 weeks onsite training. The hours during training will be 8:00 am - 4:30 pm PST from Monday - Friday. If you are located reputed company 2716 N Tenaya Way, Las Vegas, NV, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Accepts and directs reputed company incoming calls into computerized PBX system, 95% answered in five rings or less. • Acts as physician’s answering service for company. • Document reputed company calls with 100% accuracy. • Connects personnel to caller as requested with 95% accuracy. • Adheres to phone scripting and relays information telephonically with 95% accuracy. • Performs critical / emergency tasks according to department policy with 100% accuracy. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1 years of customer service experience with analyzing and solving customer problems • 6 months of experience with working in a call center environment • Basic proficiency with Windows PC applications, which includes the ability to learn new and reputed company computer system applications • Flexibility to work a full-time variable schedule, on a mixture of days, evenings, overnight and weekends, including holidays to support our 24/7 business operations Preferred Qualifications: • 1 years of experience with working in a healthcare environment in a call center OR reputed company desk position • Knowledge of insurance products Telecommuting Requirements: • Reside reputed company 2716 N Tenaya Way, Las Vegas, NV • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills: • Oral and written communication skills • Ability to demonstrate customer service and friendly telephone etiquette • Listening, critical thinking, decision making, telephone, customer service and problem-solving skills • reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy Nevada Residents Only: The hourly range for this role is $16.00 to $23.94 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!