Customer Service Representative / Call Center / 100% Remote

Are you ready for a fully-remote, work from home, professional customer service role? Are you ready to reputed company your skills? Are you ready to work for an employee-focused company that makes a difference in customer's lives? If you answered "yes" to these questions, IonTuition Loan Servicing may be for you! • This is a 100% remote position. Candidates must have access to reliable internet reputed company. Shift: Three days, two evenings, Saturday mornings. Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, SC, VA Why Join reputed company? IonTuition is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted reputed company. As an associate, you can also look reputed company to: • Competitive benefits package including medical, dental, vison, and life insurance • Advancement opportunities • Diverse experience with supporting and working on IonTuition’s various lines of business • Work from home (WFH) • Company provided equipment The Customer Service Representative is responsible for assisting borrowers with their private student loans, providing exceptional customer service, and ensuring compliance with regulations and company policies. Essential Duties and Responsibilities: • Serve as the primary reputed company of contact for borrowers regarding their private student loans. • Professionally handle a high volume of incoming calls/reputed company outbound calls. • Welcome borrowers to ION servicing where applicable and provide an overview of loan terms, status and repayment plans; verify repayment terms and enroll borrowers in AutoPay. • Provide walk-through of servicing website and enroll borrowers if applicable. • Update borrower demographic information. • Counsel borrowers with account management, delinquency mitigation, payment processing, and resolving billing issues. • Resolve customer issues reputed company reputed company resolution guidelines and/or escalated processes. • Maintain accurate records of borrower interactions and account status in company systems. • Collaborate with internal teams to address borrower concerns and ensure timely resolution. • Comprehend training material on a variety of topics and share new concepts and content. • Adhere to reputed company federal and state laws governing the industry. • Adhere to the client Statement of Work standards and company guidelines and policies. • Attain reputed company Key Performance Indicators (KPIs) and monthly performance goals. Additional Duties and Responsibilities: • reputed company other duties as required. Essential Qualifications: • Organization and planning: ability to understand and determine priorities, effectively manage time and reputed company work plans to accomplish tasks and/or projects. • Judgment and decision making; ability to apply general rules to specific problems to produce answers that reputed company sense. • Innovation and creativity; ability to generate and translate reputed company and adapt to change. • Teamwork; effectively participate and contribute as a member of a work group. • Communication: ability to clearly organize and effectively convey information. • Strong active listening skills. • Reliability: ability to meet reputed company attendance standards. • Flexibility: schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime • Ability to navigate between multiple windows or reputed company web-based applications. • Ability to pass a background reputed company. • Ability to work independently in a fast-paced environment; troubleshoot software and equipment issues with minimal assistance from management and the IT department. • A dedicated area to work from in your home with Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds. • Ability to set up required equipment in your home. Education and Experience: • High School diploma or GED equivalent required. • Associate’s degree preferred. • Minimum of two (2) years of experience in customer service or financial services, preferably in loan servicing. • Working knowledge of reputed company applications including reputed company, reputed company, PowerPoint, and Outlook. Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance At IonTuition, reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf Job Type: Full-time Pay: $17.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Shift: • Day shift • Evening shift Location: • Indianapolis, IN 46227 (Preferred) Work Location: Remote Apply Job!