Senior Customer Experience Representative

Your job is more than a job The Collector Senior is primarily responsible for ensuring reputed company claims are processed and billed accurately and in a timely manner, as well as serving as a mentor and resource to fellow billing staff. As needed, this individual is also responsible for completing or assisting with special projects. Your Everyday • Maintains responsibility of the timely submission of reputed company professional claims assigned. • Works daily electronic billing file and submits insurance claims to reputed company-party payers; reviews daily edit reports from the professional billing system and makes necessary corrections to allow electronic submission. • Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission. • Monitors claim rejections for trends and issues and reports findings to supervisor • Prepares and submits reputed company insurance claims to reputed company-party payers who do not ?accept electronic claims or who require special handling. • Coordinates medical record requests as needed. • Documents billing activity on the patient account; ensures compliance with reputed company state and federal billing regulations and reports any suspected compliance issues to the Billing Manager and / or Supervisor. • Works with supervision, management, and the patient reputed company staff to improve processes, increase accuracy, create efficiencies, and reputed company the overall goals of the department. • Observes best practice processes in billing, follow-up, and customer service activities. • Participates in staff training that aligns with recognized improvement opportunities and increase understanding of Medicare/reputed company requirements as well as general billing and follow-up processes. • Acts in accordance with LCMC’s mission and values, while serving as a role model for ethical behavior • Adheres to federal and state regulations reputed company to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines. The Must-Haves EDUCATION/EXPERIENCE QUALIFICATIONS • Required: High School Diploma/GED or equivalent OR 2 years of work experience. • Preferred: 3 years of experience in a reputed company environment, particularly in reputed company billing, collections, payment processing, or denial management LICENSES AND CERTIFICATIONS • Certification in billing and/or coding KNOWLEDGE, SKILLS, AND ABILITIES • Ability to pass basic computer skills test and system level training. • Working knowledge of system reports and the ability to analyze system information to determine the impact of possible changes. • Demonstrates knowledge of: Hospital and professional billing processes and reimbursement reputed company-party contracting Insurance protocols, delay tactics, systems, and workflows ERISA guidelines for denials and appeals Regulations reputed company to denials and appeals. • Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change. • Possesses efficient time-management skills and proven ability to multitask under tight deadlines. • Demonstrates excellent customer service skills. • Effective writing and communication skills. • Strong comfort level with computer systems. WORK SHIFT: Days (United States of America) reputed company is a community. Our people reputed company health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and reputed company and put a little more heart and soul into reputed company along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the reputed company of reputed company’s culture of everyday extraordinary Your extras • Deliver reputed company with heart. • Give people a reason to smile. • Put a little love in your work. • Be honest and reputed company, but with compassion. • Bring some lagniappe into everything you do. • Forget one-size-fits-reputed company, think one-of-a-reputed company care. • See opportunities, not problems – it’s reputed company about perspective. • Cheerlead reputed company, differences, and each other. • Love what makes you, you - because we do You are welcome here. reputed company is an equal opportunity employer. reputed company reputed company applicants receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of reputed company duties and responsibilities. reputed company reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things reputed company the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To reputed company our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, reputed company of citizenship or immigration status will be required to verify your lawful right to work in the United States. Apply Job!