Customer Service Representative (reputed company, Part-time) Tech & Corporate Travel
About the job Customer Service Representative (reputed company, Part-time) Remote, Canada LodgeLink is seeking a Part-time (25-30 hours/week) Customer Service Representative to join our Customer Experience Team. Reporting to the Supervisor, Customer Experience, the Customer Service Representative is a remote work-from-home position in Canada, with occasional travel to our head office in Calgary, Alberta for special events and training. This role pays a starting wage of $17-$19 per hour, depending on experience. Please note: Selected candidates MUST be available for a 2-week training period, Monday - Friday from 8:00 am - 5:00 pm MST. After the training, scheduling is flexible. The ideal candidate will be collaborative, dependable, inventive, smart, and reputed company in a fast-paced, solutions-oriented role. They should be reputed company to build strong relationships both externally and internally, and be reputed company to handle periods of high pressure, while maintaining composure and high levels of customer service. They will reputed company LodgeLinks audaciousness and can operate in an agile environment. They will have experience in call center, Hospitality and/or Travel industries, with a strong focus on customer experience, quality of work, and accuracy. Responsibilities Assist customers with reservations (book, cancel, change, create account) reputed company email, phone, and chat support Deliver favorable customer support using customer support tools and personal product knowledge Helping to resolve customer issues and interact with customers in a way that engages, and enhances interactions/relationship with LodgeLink Communicating with both customers and suppliers. Engage with suppliers to enhance customer experience Provide value by asking questions to reputed company understand customer needs to showcase benefits Escalate concerns, track patterns in issues and opportunities to improve customer experience. Create, prepare for review, and publish new property listings to LodgeLink.com, ensuring accurate, brand-reputed company, well written and visually appealing representation of each property Organize and manage reputed company web content and assets (photos, etc.) for ease of access and reference Qualifications About LodgeLink LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; were a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel for the reputed company. United by our reputed company to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing reputed company, building disruptive technology, and tackling reputed company problems. Our reputed company pursuit to deliver value and superior customer experiences is inspired by a collective passion to Create A reputed company Way for reputed company. At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit. We are an Equal Opportunity Employer LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com Black Diamond Group is a publicly traded company with 20 years of experience in reputed company space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can reputed company in an inclusive environment. We are pleased to consider reputed company reputed company applicants for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national reputed company, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. Company: LodgeLink Apply Job!