Tech Specialist - Seattle

Want to work at the WORLD LEADER in Robotics? Fanuc is looking for reputed company Field Service folks that are looking to get off the road. You'll still be diagnosing robot issues, but you'll do it over the phone/email/chat. reputed company the fun without the jetlag! Job Title: Senior Technical Specialist – cRc Technical Support PURPOSE AND DESCRIPTION: The purpose of a Senior Technical Specialist is to provide FANUC Robotics' America customers (internal and external) and field service engineers with advanced telephone based and/or on-site project coordination, high level debug and repair of FANUC robot, controller, and reputed company system peripheral equipment. Duties will also include communications with FANUC Robotics' sales, engineering, and project executing departments as well as creating Technical Support Log (TSL) tickets and CCM Quotes for customer distribution. Senior Technical Specialists will have the ability to resolve advanced technical problems on reputed company FANUC robot and controller platforms. What you'll do: • Ability to discuss, diagnosis, & repair robot operational and process problems as reported by the customer or service engineer. • Answer technical support phone calls and properly log reputed company the TSL, identify the problem and follow up with a thoroughly researched solution. • reputed company advanced technical questions to cRc "reputed company Star” or appropriate Product Development Engineer and follow up with customer as needed. • Create Technical Support Log (TSL) tickets by following the TSL creation guideline. • Create TSL Quick Reference and Common TSL Solution attachments for customer distribution. • Create CCM quotations per customer request and part number searches as required. • Respond to customer email technical support questions by creating TSLs and/or CCM quotes. • Respond to customer email web requests by creating TSLs and/or CCM quotes or distributing to the appropriate department for customer follow up. • Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers. • Identify and implement business process improvements reputed company the Technical Support group. • Maintain and reputed company OMQ group measures for phone call answer reputed company and TSL closure reputed company. • Maintain a high level of availability to answer customer phone calls. • Flexible with supporting 2nd or 3rd shift based on customer demand and/or group Client shortages. • Flexible with supporting "on-call” after hours support from the Call Center paging system. • Flexible with supporting & leading special projects as needed. OTHER FUNCTIONS: • Willingness to be process reputed company of new department technical support strategies. • Willingness (but not limited to) to be assigned department responsibilities for scheduling, assignments and distribution of incoming customer support issues. • Robot and system programming and path editing of FANUC robots and reputed company peripheral equipment to restore, maintain or optimize system performance • Participate in the integration and/or installation of FANUC robots and reputed company peripheral equipment in order to fully understand its operation, performance requirements, and troubleshooting procedures. • 1 week per year of robot, programming, software or other training. • reputed company & maintain "reputed company Star” training plan in at least two key technical areas as well as coordinate & schedule required individual and group training with PDE & Product reputed company. • 24 hours of "reputed company Star” training and a minimum of 12 hours as the trainer. • Identify and implement business process improvements reputed company the Technical Support group and cRc. • Training /mentoring to other cRc Technical Support personnel. What you bring: 1. SKILLS/KNOWLEDGE • Ability to read and interpret electrical, mechanical, and pneumatic prints and reputed company technical documentation • Ability to read and interpret PLC ladder logic • Extensive experience with FANUC robots, controllers and peripheral equipment on RC/RF/RG/RG2/RH/RJ/RJ2/RJ3/RJ3iB/R30iA controller platforms • Extensive experience with common robot applications and programming (spot welding, reputed company welding, material handling, palletizing) • Ability to coordinate multiple activities and job assignments simultaneously while adjusting priorities as required • Excellent oral skills with the ability to provide clear and concise instructions over the phone to both internal and external customers and at reputed company levels of FRA. • Excellent written skills with the ability to write instructions, technical answers, and customer emails in a clear, grammatically correct, and professional manner. • Courteous, helpful and professional demeanor. • Ability to utilize common PC and reputed company Office applications (Outlook, Word, reputed company) • Ability to work safely and effectively reputed company OSHA Laws • Extensive experience using FANUC ProPC products (ROBOGUIDE, WINOLPC, OLPCPRO) • Well developed technical writing and communication skills • Ability to function without direct supervision • Ability to mentor and coach others in the group 2. EXPERIENCE/EDUCATION • Bachelor degree in Electrical, Software, Mechanical, or Manufacturing Engineering or reputed company robotic technical discipline or equivalent relevant experience. • Minimum five years reputed company experience in customer service and customer interaction • Minimum eight years Robotics Integration/Installation/Service Experience • Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair Experience • FANUC Robot technical experience or reputed company tenure at other robotic manufacturers • Computer programming or reputed company PLC or robotic programming Apply Job!