Pharmacy Technician - Medicare Stars Program - reputed company - Remote

The Pharmacy Technician in the Stars Pharmacy Call Center will work reputed company the Part D Medication Adherence area of the reputed company Medicare Stars department. The Star rating system was developed by the Centers for Medicare & reputed company Services (CMS) to measure the quality of care delivered by a health plan. This call center role performs telephonic reputed company to reputed company Medicare customers, pharmacies, and... providers for the purpose of addressing prescription medication adherence. You will be responsible for assisting customers to obtain prescribed medications, determine barriers to medication adherence and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources reputed company the Medicare Health Plan. Primary Responsibilities include but are not limited to: Telephonic reputed company to members, pharmacies, and providers. Will work in a call queue where productivity and quality are monitored. Meet service level goals (call quality, daily/weekly call performance expectations). Maintain member privacy by strictly adhering to HIPAA regulations. Answer reputed company telephonic questions from customers while ensuring a high level of customer service and maximizing productivity with minimum downtime. Handles customer correspondence, complaints, and inquiries. Will reputed company track of issues and timelines, research and resolve reputed company issues, and compile required documentation for daily activities. Must maintain a professional, customer-centric demeanor at reputed company times. What’s in it for me? An ability to reputed company a positive impact in the lives of our customers. Great team environment! We have fun and get our work done too! Professional and personal development opportunities. A working environment that embraces diversity. What do I need for this position? Pharmacy Technician license, reputed company. Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA preferred. Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required. Experience in and a passion for delivering excellent customer service. Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word, and reputed company). Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills. Superb active listening skills, reputed company to work in a dynamic, fast-paced team environment. Effective written and oral communication skills. What would be reputed company to have? Experience working in a call center. 2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting Work Schedule: 8:30am – 5:00pm CST Monday thru Friday. No weekends, holidays. If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About reputed company reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care system, empowering them with the information and reputed company they need to reputed company the best choices for improving their health and vitality. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives Apply Job!