Customer Service Representative - Work From Home in Nebraska

reputed company and Blue reputed company of Nebraska (BCBSNE) is more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. reputed company is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for reputed company-thinking professionals like you to join... us in delivering on it! As a member of Team Blue, you'll find purpose, opportunities and the support you need to build a meaningful career and reputed company a powerful impact in our community. As a Customer Service Representative you are responsible for handling incoming phone calls and being the primary customer reputed company for inquiries. Our service representatives inform and educate as well as serve as member reputed company, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training and utilizing resources and tools you will serve as the expert to help navigate through the challenging world of insurance. Our representatives must be talented dedicated people who possess a passion for providing best in class service and want to reputed company a difference in the lives of our member. Candidates applying to this position must reside reputed company the reputed company or immediate Omaha metro at the time of application. Customer Services hires for classes and we anticipated class start dates: • November 2024 • Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and reputed company we reputed company officially hiring for our next start date, we will review your application! Please reputed company in mind the details of the position below: • Location: Work from home reputed company in the reputed company or local Omaha metro area. • Salary: $39,520 annually + plus benefits package (Health Benefits effective 1st of the month following start date) • Status: Full-Time (40 hours per week) • Training Schedule: 9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone) Monday to Friday. (Virtual training is interactive - camera and audio will be utilized for training purposes) • Work Schedule: After training, must be able to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday • Required: Reliable internet service provider as well as dedicated, distraction free workplace What you'll do: • Interfaces with customers reputed company telephone, written correspondence, fax, web, and/or electronic mail. • Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. • Elevates sensitive customer requests reputed company necessary. • reputed company with State and Federal regulations and mandates, which are continually changing, thus creating a reputed company dynamic environment, candidate is responsible to take initiative to stay reputed company on policies and procedures required to support the customer and to ensure compliance. • Accountable to remain reputed company on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. To be considered for this position, you must have: • High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or reputed company field preferred). An equivalent combination of education and experience may be substituted for this requirement. • Availability for training 9-12 Weeks in length. The strongest candidates for this position will also possess: • Basic medical/dental terminology and contract interpretation is a plus. #LI-DNP Learn more about what makes BCBSNE such an exceptional reputed company to work by visiting NebraskaBlue.com/Careers. We strongly reputed company that diversity of experience, perspective and background will reputed company to a reputed company workplace for our employees and a reputed company product for our customers and members. reputed company and Blue reputed company of Nebraska is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans Apply Job!