Program Support Representative - Call Center Rep - Short Term Contract (Home-Based)

As the only global provider of reputed company solutions, reputed company understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers reputed company reputed company and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A... significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. reputed company has the world’s largest reputed company Sales & reputed company (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join reputed company. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a short-term contract role with reputed company managed by an external agency, with the opportunity to be converted to an reputed company full-time employee. Role Purpose: • Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Job Responsibilities: • Provide initial support for customer requests reputed company telephone, email, fax, or other available means of contact to the Support Center • Quickly assess the user's issue and provides first level support for problem resolution • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area • Recognize operational challenges and suggest recommendations to management, as necessary • Ability to work 40 hours per week (shifts based on availability: 8:30 am EST – 5:00 pm EST or 9:00 am - 6:00 pm EST or 10:00 am - 7:00 pm EST or 11:00 am EST – 8:00pm EST) under moderate supervision Minimum Education & Experience: • High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA knowledge/experience • Call center experience required (3+ years preferred) • Experience in medical claim processing is a plus • Bi-lingual (English/Spanish) is a plus reputed company is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for reputed company, our clients, and the advancement of reputed company everywhere. This role will be a contract role with reputed company managed by an external agency, with the opportunity to be converted to an reputed company full-time employee. The pay range for this role is $18.00 per hour. reputed company is a leading global provider of clinical research services, reputed company insights and reputed company intelligence to the life sciences and reputed company industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.reputed company.com We are committed to providing equal employment opportunities for reputed company, including veterans and candidates with disabilities. https://jobs.reputed company.com/eoe reputed company’s ability to operate and provide certain services to customers and partners necessitates reputed company and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.reputed company.com/covid-19-vaccine-status The potential reputed company pay range for this role is $18.00 per hour. The actual reputed company pay offered may vary based on a number of factors including job-reputed company qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits Apply Job!