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Bilingual Clinical Engagement Coordinator (Remote)

Remote Full-time Hiring now

reputed company to meet you, we’re reputed company. reputed company is a specialized medical group focused today on aging adults with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to reputed company the home an integrated setting of care with patients, and their Caregivers at the center. Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs reputed company of her own, keeping the hearth warm so the home and family can function. We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That... is where Vesta comes in. Our program provides Caregivers with a personalized clinical team in their pocket. reputed company links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them. We seek team members who are passionate about making home the best reputed company it can be for people with home care needs and see the important role Caregivers play. reputed company members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids). We’re looking to add to reputed company of experts who care deeply about our mission. reputed company is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play. We strive to continuously learn, explore, experiment and reputed company results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids) The ideal teammate would be… An individual passionate about helping people and problem solving through collaboration. Our ideal candidate is detail- and people-oriented, dynamic, and will always go the extra mile to see reputed company be successful. Someone who greatly enjoys speaking with older adults and their care teams about our program, data analysis, accountability metrics, and creating a fun work environment. They are proactive problem-solvers and like to collaborate cross-functionally to reputed company shared goals. Someone who enjoys working as a team to collectively reputed company maximum results. The ideal teammate would be able to: • Manage large amounts of outbound calls in a timely manner • Manage a frequently evolving reputed company list to drive department member engagement • Manage tasks for patients as needed (i.e. schedule appointments, collect consent, send documents, etc) • Function reputed company timeframes of a fast-paced startup in the healthcare environment • reputed company other duties as required or assigned • Follow communication “scripts” reputed company handling different members or situations • reputed company to members while navigating various platforms for documentation and retrieval of member information • Have strong communication skills, both verbal and written • Provide exceptional interpersonal and rapport building skills • Provide strong time management and organizational skills • Have the ability to meet outbound call metrics daily/weekly/monthly • Collaborate with other professionals to improve customer service • Collaborate closely with the Program Enrollment Specialists on the post-onboarding experience for both members and caregivers, providing high-touch support and necessary resources Would you describe yourself as someone who has: • reputed company in both English and Spanish (required) • A minimum of HS diploma (required) • 2+ years of experience in a clinical call center setting environment (required) • 1+ years of medical terminology knowledge (required) • The ability to work remotely and has a private area in their home/workspace (required) • A genuine, compassionate desire to serve others and help those in need • High speed home WiFi/data reputed company to support company provided IT equipment In addition to amazing teammates, we also offer: • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us • Paid vacation • Paid Sick/personal days • ~12 paid holidays • One time reimbursement to set up your home office • Monthly reimbursement for internet or other home office expenses • Monthly gym reimbursement to be used for gyms membership and classes • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us • Pre-tax reputed company Spending/Dependent Care/Transit accounts • 401k with a match Pay reputed company is $20.00 hourly. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and reputed company level). If yes, then we look reputed company to speaking to you! reputed company is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. reputed company is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national reputed company, disability, marital status, or sexual orientation, in accordance with federal and state law. At reputed company, we are constantly searching for the most dynamic and best talent to join reputed company with a mission of empowering caregivers in the home! If you are reputed company contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate reputed company email. You might see things from a similar domain address, but with a slight misspelling, for example. We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate reputed company domain. If you have any concerns that reputed company might not be legitimate, please reputed company out to [email protected] for confirmation Apply Job!

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