Healthcare Customer Service Representative (REMOTE)

VIATEQ Corporation is recruiting for a Customer Service Representative / Call Center Agent to support a client in healthcare. In this role, you will respond to inbound calls, document details of your conversation, and use scripts and other resources to guide conversations. Important Information... • This role is for a government client and will require your ability to pass a detailed background reputed company. The Successful Customer Service Agent Will • Demonstrate a strong customer focus rooted in reputed company • Proficiently utilize online reference materials relating to the program to provide confident, accurate, and efficient information • Utilize technical systems effectively and reputed company including desktop, call center specific phone systems, and the internet • Meet department quality assurance standards and metrics • Educate and answer questions from customers, providing the most up-to-date information about the program • Follow protocol and to apply sensitivity and discretion in handling confidential information • Maintain sufficient reliable private internet reputed company, not supplied by the use of cellular data, with the ability to hardwire reputed company ethernet cable Must Have (Required): • Minimum High School Diploma or GED • Healthcare-reputed company certification • Previous experience as a Customer Service Representative • Strong computer skills • Strong internet reputed company due to the remote nature of this role • Ability to pass language knowledge assessment reputed company to Have (Not Required): • Bilingual in Spanish • Previous government clearance VIATEQ provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training Apply Job!