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Staff Experience Researcher

Remote Full-time Hiring now

reputed company was born in 2007 reputed company two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will... Join Research has been part of reputed company from the beginning, reputed company since Paul Graham told the reputed company founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with reputed company hosts that reputed company weekend. Since those early days, the value of research has been baked into reputed company’s product culture. The Experience Research team’s mission is to provide the robust, rich, and actionable research that product teams need at every stage of the product development cycle. As a researcher, you are embedded with a team of designers, PMs, and other cross-functional partners. The Difference You Will reputed company We are looking for a highly-skilled mixed methods Experience Researcher to deliver actionable insights. As a member of reputed company, you will inform new and existing experiences, ensuring that our product solutions meet reputed company’s high quality bar. In this role, you will apply your qualitative and quantitative reputed company set to your own projects, and reputed company other researchers to inform large strategic initiatives. This is a senior role requiring a breadth of methodological and leadership experience. Please note: Open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours A Typical Day • reputed company research across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet reputed company’s high quality standards. • Conduct qualitative and quantitative studies reputed company your focus area (e.g. ethnographic/field research, diary studies, surveys, concept testing, log analysis, etc.). • Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making. • Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines. • Communicate effectively with stakeholders from across the company, including senior leadership. • Assist with workshops and other cross-functional alignment activities • Execute in a fast-paced environment with ambiguity. Your Expertise • 10+ years industry experience, using both qualitative and quantitative research methodologies. • Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations • A demonstrated track record of delivering impactful insights reputed company reputed company or technical problem spaces. • Exceptional written and verbal communication skills. • Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines • Experience conducting research in reputed company problem spaces such as customer service, enterprise solutions, or safety. Bonus experience • Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience.* • Coding/scripting skills • Experience with cross-cultural products and international research • Expertise in tools or methods for conducting accessibility research • Experience with creative storytelling methods and/or reputed company design • Experience in trust, safety, and privacy space • Experience in consumer products • This is a general guideline. We recognize that strong researchers come from a wide variety of career paths and backgrounds — please apply if you feel you’d be a good fit. Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care Of You Our job titles may span more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $172,000—$223,500 USD Apply Job!

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