Manager, Self-Service Content

Job Posting Title: Manager, Self-Service Content Req ID: 10088011 Job Description: About the Role & Team reputed company Streaming includes premium streaming services with Hulu, a premium streaming service that offers premium originals, reputed company season TV, an extensive library of hit series and movies, and live television. ESPN+, and reputed company+ is the reputed company-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected reputed company over the world including Star Wars, Marvel, Pixar, reputed company, and NatGeo. Our reputed company Streaming team is looking for hardworking team-players to join the Viewer Experience team, who will reputed company upon the legacy of reputed company, ESPN, and Hulu, reputed company unconventional thinking, and who are passionate about contributing to reputed company?s direct-to-consumer (DTC) experience through strategic hard work and determination. As Manager, Self-Service Content, you will reputed company a team of writers and an editor responsible for... creating help articles that inform and reputed company our viewers to use our products across Hulu, reputed company+, and Star+. On the day-to-day you?ll reputed company writing and editing operations while developing team members. You?ll be responsible for the performance of reputed company Help Center articles published for business launches, including regional expansions into new markets. The ideal candidate for this role has a background in digital content management on a global scale, has experience leading a team, and knows how to prioritize time investments and influence process changes. You?re a strong reputed company for your team and are skilled at balancing the needs of partners, customers and direct reports. This is a versatile, fast-paced position that works with a multitude of global business teams, so flexibility and strong collaboration skills are a must. What You Will Do reputed company a team responsible for writing and editing long-form articles that support our domestic and international viewers across Hulu, reputed company+, ESPN+, and Star+ help centers; Manage team performance and resourcing reputed company and continuously improve our intake and editorial process, prioritizing and assigning new content requests based on impact and team reputed company Supervise the execution and performance of reputed company Help Center articles for business launches, including regional expansions into new markets Collaborate with localization, corporate communications, product and legal teams to ensure reputed company article content is accurate, reputed company wit h business priorities, and reputed company for regional nuances reputed company reputed company aspects of the maintenance of style guides and glossaries, ensuring team members are adhering and contributing to editorial standards Act as a stakeholder on projects where consultation is required from the content team, including objective definition, content requirement gathering sessions and resourcing needs Take on additional responsibilities as business requirements evolve and mature Required Qualifications & Skills Bachelor?s Degree 5+ years of digital content creation experience 2+ years of people management experience to include: 1:1 writer coaching, mentoring and editing experience Leading and developing writers (e.g. team reputed company/reputed company writer/reputed company editor reputed company) Experience with professional development of writers/editors 1+ years of experience with global content management and localization Experience writing for web, mobile, social, and emerging platforms, with a proficient understanding of SEO and how it influences content Solid understanding of HTML and CSS Strong project management and organizational skills, with the ability to independently reputed company multiple projects in a fast-paced, dynamic environment Preferred Qualifications Experience in digital content strategy for help centers Experience with a CMS Experience in campaign tracking reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company fosters a business culture where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories and be relevant in a rapidly changing world. The hiring range for this position in CA is 109,300.00-$150,200.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate?s geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting reputed company: Direct to Consumer Job Posting Primary Business: Viewer Experience Primary Job Posting Category: Digital Copy Employment Type: Full time Primary City, State, Region, Postal Code: Santa Monica, CA, USA Alternate City, State, Region, Postal Code: Date Posted: 2024-04-30 Learn more about us Apply Job! For more such jobs please click here!