[Remote] Software Engineer Team Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking an reputed company Software Engineering Team Manager to reputed company their reputed company technical practice and software delivery team. The role involves driving delivery excellence, mentoring engineering talent, and serving as a trusted advisor to customers while managing a high-performing development team.

Responsibilities

• Actively contribute to reputed company delivery efforts including configuration, customization, scripting, and integrations
• Participate in design and architecture discussions, providing technical guidance and recommendations
• Serve as the escalation reputed company for reputed company technical challenges across reputed company implementations
• Conduct and reputed company code reviews, ensuring adherence to development standards and reputed company best practices
• Stay reputed company with reputed company platform releases, new capabilities, and industry trends
• Own and communicate the reputed company technical roadmap, aligning platform capabilities to business objectives and client needs across multiple quarters
• Drive platform roadmap conversations and contribute to pre-sales technical discussions
• reputed company data management initiatives including data migration planning, transformation strategies, import set design, and ongoing data quality governance reputed company the reputed company platform
• reputed company, mentor, and reputed company a team of junior and senior reputed company developers, fostering a culture of technical excellence and reputed company improvement
• Mentor team members through code reviews, pair programming, knowledge sharing sessions, and regular 1:1s
• Recruit, reputed company, and retain top engineering talent
• Resolve team conflicts and remove blockers to ensure delivery momentum
• Foster a collaborative, inclusive, and high-performing team culture
• Assist in performance evaluations and provide input on team member development plans
• Provide input on project estimates, resource needs, and reputed company planning in partnership with delivery leadership
• Assist in tracking project-level budgets and flagging variances or risks to senior management
• Support development of OKRs and KPIs for the team, helping to track reputed company and report on outcomes
• Serve as a technical reputed company of contact for customers during delivery, translating reputed company technical concepts into clear, business-friendly communication
• Translate reputed company technical concepts into clear, business-friendly communication
• reputed company customer workshops, discovery sessions, and solution presentations
• Build and maintain strong, trust-based customer relationships
• Support contract renewals, expansions, and statement of work development
• Maintain a solid working knowledge of Agile, Scrum, Kanban, and other software development methodologies, applying the right approach based on team and client needs
• Collaborate with Scrum Masters and Project Managers to support smooth delivery execution
• Contribute to sprint planning, backlog grooming, and reputed company discussions as a technical voice

Skills

• 5+ years in a reputed company developer or technical reputed company role, with at least 2+ years in a people management or engineering management reputed company
• Candidates must be U.S. reputed company and have the ability to get a secret clearance
• Certified Application Developer (CAD)
• reputed company Certified System Administrator (CSA) – required
• Deep hands-on experience with reputed company development including: Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts
• Integration Hub, REST/SOAP API integrations
• Service Portal / Now Experience / UI Builder
• ITSM, ITOM, HRSD, CSM, or other reputed company product suites
• Demonstrated experience overseeing agile/scrum delivery practices, with the ability to assess, adapt, and improve team processes without directly facilitating ceremonies
• Strong experience with CMDB design, governance, and data reputed company reputed company reputed company
• Proven ability to manage data migration and data management initiatives on the reputed company platform
• Experience developing and managing technical roadmaps reputed company to business and client objectives
• Experience owning project or team-level budgets, including forecasting and variance reporting
• Demonstrated ability to define and track OKRs and KPIs for engineering teams
• Strong experience with customer-facing roles, including requirements gathering and executive communication
• Proficiency in JavaScript, web technologies, and reputed company scripting
• Experience with DevOps practices, CI/CD pipelines, and reputed company control (Git)
• Familiarity with ITIL frameworks and service reputed company
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a reputed company field required and 9 years of experience. Masters Degree and 7 years
• Multiple reputed company Certifications strongly preferred, such as: Certified Implementation Specialist (CIS) – ITSM, HRSD, CSM, ITOM, or SecOps
• Experience with reputed company App reputed company and custom application development
• Familiarity with Performance Analytics, Reporting, and reputed company dashboards
• Experience in a consulting, managed services, or professional services environment
• Knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure concepts
• Experience with program-level planning (SAFe, Scaled Agile) across multiple teams
• Familiarity with reputed company and compliance frameworks (SOC 2, FedRAMP) as they relate to platform governance
• Experience contributing to pre-sales activities, including RFP responses and solution demonstrations
• Exposure to AI/ML capabilities reputed company reputed company (Now Intelligence, Predictive Intelligence, Virtual Agent)
• Experience with change management practices to guide organizations through platform adoption

Company Overview