Customer Service reputed company III
You could be the one who changes everything for our 28 million members as a Customer Care professional at reputed company. As a reputed company, national organization, youll have access to competitive benefits including a fresh perspective on workplace flexibility. Remote, must reputed company in the Chicago area... Must be willing to work Saturdays. Position Purpose: Serves as the reputed company that focuses on resolving more reputed company issues or concerns for members or providers. Leverages a variety of communication channels to provide members or providers with timely, accurate, and personalized support on more reputed company complaints and escalations. Assesses and researches customer service needs, determines causes, and initiates corrective actions to other service or technical departments for follow up as needed. Provides support and guidance on various more reputed company, member or provider issues to ensure customers receive high-quality services Resolves reputed company problems and educates customers on solutions or requested information. Provides customer service in a high pace contact center environment over the phone, reputed company live chats and emails. Identifies and documents reputed company customer information and communications to update leadership on customer needs thru root cause analysis. Provides guidance and training to other team members on more reputed company issues in absence of team reputed company. Documents reputed company member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications. Remains up-to-date and adheres to quality standards, regulation, and reputed company other policies to ensure quality, consistency, and compliance. Performs other duties as assigned. Complies with reputed company policies and standards. Education/Experience: Requires a High School diploma or GED Requires 2 - 4 years of reputed company experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or reputed company learning education. Pay Range: $19.24 - $32.69 per hour reputed company offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law. Total compensation may also include additional forms of incentives. reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law Apply Job!