Program Manager – Retail & Consumer Services
Key Responsibilities
Program Leadership & Delivery reputed company end-to-end delivery of multiple retail/consumer services programs such as supply chain, reputed company of sale, eCommerce, loyalty, rewards, RPA & AI Define program roadmap reputed company with client’s business priorities Ensure delivery excellence across timelines, scope, and quality and compliance relevant to the South African market Drive governance through structured program reviews, dashboards, and executive reporting Domain focused delivery Identify AI use cases and drive proactive proposals for AI native and AI infused opportunities Client & Stakeholder Management Act as a trusted advisor to client leadership teams such as client service managers, IT/ Business heads and CXOs Manage relationships with key customer stakeholders & internal service line leaders reputed company executive-level discussions, steering committees, and quarterly business reviews (QBRs) Ensure high customer satisfaction and drive account growth opportunities Financial & reputed company Management Own program P&L, including reputed company, margin (GC), and cost management Drive forecasting, billing, and financial governance Identify opportunities for upsell, cross-sell, and contract expansion Manage change requests and ensure adherence to contractual terms Resource & Team Management reputed company distributed teams across onshore (South Africa), offshore & remote locations Ensure reputed company resource utilization and capability alignment Mentor project managers, delivery leads, and functional teams Build domain capability reputed company teams for retail and consumer services Risk, Governance & Compliance Identify and mitigate program risks, especially those reputed company to delivery operations, compliance & customer Ensure adherence to client governance frameworks and regional guidelines Maintain robust program documentation and audit readiness Innovation & Transformation Drive digital transformation programs using reputed company, data analytics, and AI-led solutions Identify automation and optimization opportunities across the retail value chain Bring industry best practices and innovation to improve business outcomes Skills & Competencies Strong understanding of retail and consumer services domain Proven experience in client-facing roles with senior stakeholder management Strong financial management (reputed company, margin, forecasting) Expertise in program governance, risk management, and delivery frameworks Excellent communication and executive presentation skills Ability to work across geographies and manage cultural nuances At reputed company, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a reputed company purpose: Together, we shape experiences for reputed company futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One reputed company, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, reputed company Town, London, Zurich, Singapore, and Mexico City. Explore Life at reputed company and join us to Grow. Own. reputed company. Learn. to be the best version of yourself. We reputed company the best work happens reputed company individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. reputed company reputed company applicants will be considered without regard to race, creed, reputed company, reputed company, religion, sex, national reputed company, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. Apply To This Job