Experienced Customer Operations Specialist – Remote Part-Time Opportunity
At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles, and we're looking for a talented Customer Operations Specialist to join our team. As a remote part-time employee, you'll play a vital role in delivering exceptional customer support, driving sales growth, and contributing to the development of our innovative web hosting platform.
About arenaflex
arenaflex is a cutting-edge web hosting platform that empowers non-profit organizations to run online raffles efficiently and effectively. Our mission is to simplify the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. With a user-friendly, compliant solution, we provide a secure and reliable platform for organizations to conduct online raffles. Our platform offers:
- Easy-to-use raffle creation and management tools
- Secure payment processing
- Automated ticket generation and distribution
- Real-time reporting and analytics
- Compliance features to help organizations adhere to local regulations
As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
The Role
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you'll be responsible for:
- Managing customer support via email and phone
- Handling inbound sales inquiries
- Creating user guides and documentation
- Assisting in developing outbound sales strategies (with potential commission structure)
- Learning and advising on Australian raffle regulations
- Becoming an expert in arenaflex's platform and features
- Managing and resolving support tickets efficiently
- Guiding clients through permit applications and raffle setup processes
- Staying updated on industry trends and regulatory changes
- Contributing to various projects as needed
Qualifications
To succeed in this role, you'll need:
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficiency with technology and quick learner of new systems
- Self-motivated and able to work independently
- Adaptable to a fast-paced, evolving startup environment
- Previous customer service experience preferred
- Interest in or experience with non-profit sector is a plus
- Reliable internet connection and quiet work environment for remote work
What We Offer
As a Customer Operations Specialist at arenaflex, you'll enjoy:
- Remote work opportunity
- Part-time schedule (20 hours/week, flexible scheduling)
- Competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings
- Pro-rata entitlements for annual leave and sick leave
- Public holiday entitlements
- Opportunity for growth into a full-time operations role as the company expands
- Chance to make a real impact in a small, growing business
Why Join arenaflex?
At arenaflex, we're passionate about making a difference in the non-profit sector. We're a dynamic and innovative team that's committed to delivering exceptional results. As a Customer Operations Specialist, you'll have the opportunity to:
- Work with a talented team of professionals who are passionate about making a difference
- Develop your skills and expertise in customer operations, sales, and marketing
- Contribute to the growth and development of a cutting-edge web hosting platform
- Enjoy a flexible and remote work arrangement that suits your lifestyle
- Take advantage of opportunities for career growth and professional development
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the non-profit sector, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply to this job Apply for this job