Remote Customer Advocate Phone Specialist - Health Insurance Inbound Support Specialist

--- About arenaflex Welcome to arenaflex, a leading not-for-profit health insurance company deeply rooted in Arizona's communities. Since our founding in 1939, we have been committed to inspiring health and making it easy for Arizonans to access quality healthcare coverage. With headquarters in Phoenix and additional offices in Tucson, Chandler, and Flagstaff, we proudly serve more than 1.9 million members across the state. Our mission goes beyond providing insurance—we strive to be a trusted partner in every member's health journey, delivering innovative products, exceptional service, and the resources needed to make informed health decisions. At arenaflex, we believe that our greatest asset is our people. Our dedicated team of more than 2,500 employees works tirelessly to transform the healthcare experience for individuals, families, and businesses of all sizes. We offer a comprehensive range of health insurance plans, including options for individuals, families, small and large businesses, as well as Medicare supplement plans for seniors. Our commitment to diversity, inclusion, and community engagement has made us a trusted name in Arizona's healthcare landscape for over eight decades. We are proud to introduce our innovative Workability initiative—a forward-thinking workforce strategy that defines where and how our employees do their jobs. Whether you thrive in a fully remote environment, prefer the collaboration of an office setting, or desire a hybrid approach, arenaflex supports your unique work style. This position is fully remote, allowing you to work from the comfort of your home within the state of Arizona while making a meaningful impact on the lives of our members. Position Overview arenaflex is currently seeking a dedicated and enthusiastic Customer Advocate Phone Specialist to join our dynamic team in a fully remote capacity. This is an inbound phone support role focused on delivering exceptional customer service to members seeking assistance with their health insurance needs. As a Customer Advocate, you will be the frontline representative of arenaflex, handling a high volume of incoming calls and correspondence with professionalism, empathy, and expertise. This position offers an exciting opportunity to grow your career in the healthcare industry while developing valuable skills in customer relations, problem-solving, and compliance. You will receive comprehensive training and ongoing support to ensure your success in this role. If you are passionate about helping others, thrive in a fast-paced environment, and possess strong communication skills, we encourage you to apply for this rewarding position. Compensation and Schedule At arenaflex, we value our employees and offer competitive compensation packages designed to recognize your hard work and dedication. The starting hourly rate for this position is $18.00, with ample opportunities to increase your earnings through performance and quality-based incentives and bonuses. Additionally, we offer a $1,000 Onboarding Bonus—$500 after three months and an additional $500 after six months of employment. For bilingual candidates who speak Spanish proficiently, arenaflex provides an additional $1 per hour Bilingual Premium, recognizing the importance of serving our diverse member population in their preferred language. Work Schedule:

• Monday through Friday, between 6:00 AM and 6:00 PM
• Full-time position with consistent hours
• 9+ weeks of instructor-led, paid virtual training to prepare you for success

Key Responsibilities

As a Customer Advocate Phone Specialist at arenaflex, you will play a critical role in ensuring member satisfaction and maintaining our reputation for excellence. Your primary responsibilities include:

• Customer Care: Identify, research, process, resolve, and respond to member inquiries and correspondence via telephone, written communication, and occasionally in person. You will be the first point of contact for members seeking assistance, and your ability to listen actively and respond empathetically will be essential to their experience.
• Member Advocacy: Explain a variety of information concerning arenaflex services, including contract benefits, changes in coverage, eligibility requirements, claims processing, arenaflex programs, provider networks, and more. You will serve as a trusted resource, empowering members to understand and maximize their health benefits.
• High Volume Call Handling: Answer 40 or more inbound calls per day, addressing diverse and complex health insurance-related inquiries. You will manage a fast-paced environment while maintaining accuracy and attention to detail.
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