Senior Director, Domain Expert - HLS (Professional Services)
Role Overview The Senior Director, Professional Services – HLS Domain Architect is a senior, client-facing leader and thought partner for Icertis Contract Intelligence and Vera AI–enabled transformations in the Healthcare and Life Sciences sector. This role advises senior business and technology executives across pharma, biotech, medical devices, healthcare providers, payers, and health-tech on modernizing contracting and obligation management for complex products, services, and ecosystem partnerships. You will own end-to-end business and solution architecture for HLS use cases, shaping programs that deliver measurable outcomes in compliance, speed-to-market, revenue integrity, and risk management. Working closely with Engagement Leads, Solution Architects, Product, and Engineering, you will design and co-deliver AI-first programs that connect Icertis with core HLS systems such as R&D and clinical platforms, safety and quality systems, ERP, CRM, pricing and market access tools, and provider/payer administration platforms. Where You’ll Work – Travel p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style="--tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-ring-color: rgb(59 130 246 / .5); --tw-ring-offset-color: #fff; --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-offset-width: 0px; --tw-ring-shadow: 0 0 #0000; --tw-rotate: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-shadow-colored: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-skew-x: 0; --tw-skew-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; border-color: oklch(0.2642 0.013 93.9 / 0.14); border-style: solid; border-width: 0px; box-sizing: border-box; margin-bottom: 0px; margin-top: 0px; padding-bottom: 0px; padding-inline-start: 0.375em; padding-top: 0px; scrollbar-color: initial; scrollbar-width: initial;">Location: United States (remote or office-based, per company policy). p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style="--tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-ring-color: rgb(59 130 246 / .5); --tw-ring-offset-color: #fff; --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-offset-width: 0px; --tw-ring-shadow: 0 0 #0000; --tw-rotate: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-shadow-colored: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-skew-x: 0; --tw-skew-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; border-color: oklch(0.2642 0.013 93.9 / 0.14); border-style: solid; border-width: 0px; box-sizing: border-box; margin-bottom: 0px; margin-top: 0px; padding-bottom: 0px; padding-inline-start: 0.375em; padding-top: 0px; scrollbar-color: initial; scrollbar-width: initial;">Travel: Ability and willingness to travel domestically and internationally for key workshops, program reviews, and executive engagements. The Team You will report into the Professional Services organization and partner closely with Product, Engineering, Sales, PreSales/Solution Advisory, Delivery, and Customer Success to ensure HLS customers realize the full value of Icertis and Vera AI across their contract and obligation lifecycles. Equal Opportunity Icertis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, considering qualified applicants regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter. Apply To This Job