Medical Records Technician – Release of Information (ROI) Services (VAMC)

This is a remote position. Pay Range: $22.47 – $24.32 per hour + Health & Welfare (H&W): $5.09 per hour Requiring Activity: VHA Contract Period: 03/01/2026 – 08/31/2026 Positions: 5 Full-Time Service Contract Act: Yes

Job Description

The Medical Records Technician (ROI) will support Release of Information operations at the Central Texas Veterans Healthcare System. Responsibilities include processing requests for Protected Health Information (PHI), validating authorization, retrieving and releasing records, logging requests, and maintaining strict compliance with HIPAA, the Privacy Act, VHA policies, and federal guidelines. Technicians must ensure accuracy in release of information and adherence to national standards, including those established by CMS, AMA CPT, ICD‑10‑CM/PCS, and all applicable VHA/VA policies and credentialing requirements (e.g., CPC, CCS, CCS‑P). The technician must safeguard PHI at all times, interact professionally with veterans, legal representatives, and agencies, and maintain high customer service and turnaround standards. ​

Requirements

• Required Certifications: CCS, RHIT, RHIA, CPC or CCS-P
• Prior experience performing Release of Information (ROI) services
• Knowledge of HIPAA, Privacy Act requirements, and medical confidentiality rules
• Understanding of CMS, AMA CPT, ICD‑10-CM/PCS standards, and VHA/VA compliance
• Ability to validate and process PHI disclosure requests
• Experience with EHR systems; VA VistA/CPRS preferred
• Strong communication and customer service skills
• Ability to meet VHA credentialing and security clearance requirements
• References Required:

Provide three (3) references from your most recent roles.

• One reference must be within the past 1 year
• Include organization name/address, title, POP, work scope, and HR/manager contact info (name/title/phone/email)
• References may be government or commercial entities
• Lack of past performance is not considered favorable or unfavorable

Benefits

Benefits Comprehensive Health & Wellness Coverage

• Medical Coverage: Multiple nationwide and regional options, including HMO, PPO, and HDHP plans, with access to 24/7 telemedicine and wellness programs.
• Dental & Vision Insurance: Preventive, basic, and major dental services, plus vision exams, frames, and contact lenses.
• Health Savings Account (HSA) & Flexible Spending Account (FSA): Pre-tax savings for healthcare expenses.
• Employee Assistance Program (EAP): Confidential support for mental health, legal consultations, and work-life balance.

Financial Wellbeing

• 401(k) Retirement Plan with Employer Matching.
• Financial Coaching: Budgeting tools and financial planning support.
• Commuter Benefits & Adoption Assistance: Savings on mass transit and reimbursement for eligible adoption expenses.

Work-Life Balance & Professional Growth

• PTO
• Paid Holidays
• Sick Time
• Training & Development: Access to on-demand courses and professional growth programs.

Additional Perks

• MarketPlace™ Perks at Work: Discounts on fitness, nutrition, travel, and childcare.
• Community Online Academy: Free wellness and professional development courses.

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