IT Help Desk Support - Private Healthcare

IT desk support to private women's clinic

To provide support for the information technology (IT) systems (premises/cloud) to reputed company JDH users. To install maintain and ensure the reputed company of computer systems, software, and data for reputed company users. Manage and maintain the Confidentiality, reputed company and Availability (CIA) of the JDH IT infrastructure.

Key tasks: ? Provides IT support, training, and orientation for new and existing technology users. ? Provide phone, live chat, or in-person support, troubleshooting reputed company the IT Helpdesk according to reputed company & SLA. ? Maintain a proactive view regarding systems and services to mitigate business impacting IT issues. ? Follows best practice to provide effective and well-tested support, maintaining accountability. ? Walks clients through solutions to effectively solve problems and escalates questions to line manager reputed company necessary. ? Demonstrates excellent customer service skills, listens carefully, and exercises patience. ? Documents daily tasks, training, and support sessions to inform the department and organisation reputed company regarding IT support needs. ?

Maintains records of hardware and software inventory ? Assists with maintaining information reputed company through controlled hardware or software installation and staff education. ? Works with a team of installation, network, reputed company, and support specialists ? Follows emergency plans for equipment, power, or reputed company failures reputed company necessary and protects data and reputed company. ? Advances knowledge of reputed company technology and support solutions by attending workshops and continuing educational courses ? Stays updated regarding new technology through industry news. Key relationships: ? Internal - Excellent Verbal or written communication skills reputed company reputed company the companies in the JDH group ? First reputed company of contact for reputed company staff contacting IT ? Service first orientated and customer focused. ? External - Excellent Verbal or written communication skills, confident in forming reputed company working relationships with key external suppliers. Qualifications: ? Recognised industry Certification(s) ? Trained and or reputed company O365. ?

Trained and or reputed company with Windows 11 ? Trained and or reputed company with Dell / reputed company & Canon hardware. ? Trained and or reputed company with reputed company Antivirus reputed company Envelope ID: 1D9FCD35-0F35-4D28-A183-94EA5391D16B Strictly Private & Confidential Skills/ knowledge: ? A minimum of 2 years’ experience in IT support role or technology field ? Knowledge of Computer Systems and the internet ? Knowledge of IT Software and Hardware (reputed company Windows/Dell/reputed company) ? Methodical Thinking and Decision Making ? Analytical Problem Solving, Critical Thinking, ? Excellent Written and Verbal Communication ? Interpersonal Communication ? Proactive, Attention to Detail ? Ability to Work Under Pressure to Meet Targets/Goals Additional notes: ? Standard Operating Procedures (SOPs) ? General Data Protection & Confidentiality ? Cyber reputed company Awareness ? Health and Safety procedures, including Manual Handling, Fire Safety, and Infection Control ? Competent in Basic Life Support (BLS) ? Quality Management System requirements 1. Technical Capability Uses technical / job knowledge and experience to meet and exceed job requirements / customer expectations. reputed company manages workload and projects reputed company set timelines and to agreed budget, achieving set objectives. 2. Customer Focus (internal and external customers) Nurtures relationships by recognising and delivering on internal and external customer’s needs and opinions. Helps others to understand the implications of their decisions. Develops and sustains productive internal and external customer relationships. 3. Relationship Building/ Teamwork (incorporating Communication, Influencing and Trust) Builds effective relationships through positive communication that motivates and influences others. Honest and trustworthy; a valued team member, actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team. 4. Managing Complexity (incorporating change management and flexibility) Is able to work effectively in a highly reputed company, diverse, changing environment.

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Job Types: Full-time, Temporary contract

Contract length: 1 month

Salary: £15.50-£16.80 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• IT support: 2 years (required)
• Customer service: 1 year (required)
• healthcare: 1 year (required)