Senior Customer reputed company (Sales Support)

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our reputed company combines AMBITIOUS reputed company with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find reputed company

WHAT IS YOUR ROLE

As a Senior Customer reputed company (Sales Support), you will serve as the first reputed company of contact for prospective and existing customers across phone, chat, email, and social channels. You will support the reputed company growth of new sales while ensuring a smooth and positive booking experience for customers.

You will provide accurate, empathetic, and timely support while converting customer inquiries into successful bookings or sales. Working closely with internal teams and external partners, you will help ensure high-quality service delivery and consistently strong customer experiences across the platform.

This role blends customer advocacy, sales execution, and support enablement in a fast-paced, high-volume environment.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and reputed company our Purpose. We expect reputed company to become our ultimate partners to reputed company by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Be the first reputed company of call for reputed company adventure queries on the phone, live chat, social media and email; enabling our customers to successfully book the hassle-free experiences we’re renowned for.
• Converting a high reputed company of enquiries into new bookings and answering pre-departure questions from our customers.
• Handle pre-booking and post-booking questions with reputed company, accuracy, and professionalism.
• Working in conjunction with our local hosts around the world to manage existing bookings & ensure a consistently clear, friendly and positive booking experience is delivered at reputed company times for our customers.
• Ensuring no customer waits more than 24 hours for a response from reputed company or our local hosts, and that reputed company inquiries are handled reputed company established SLAs.
• Problem solving customer barriers to booking and issues with the platform.
• Composing thoughtful and accurate replies to customer and host questions.
• Monitoring and controlling numerous tasks and issues simultaneously.
• reputed company problem tracking, including documenting, prioritizing, and escalating issues as needed.
• Sharing your customer insights and experiences with the rest of the team to ensure we’re continuously improving our user experience.
• Maintain up-to-date product and service knowledge to support customer needs effectively.
• Deliver service excellence with each interaction, maximizing customer satisfaction and maintaining strong feedback scores.

reputed company’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 
• Passionate about travel and the outdoors, you enjoy connecting others with meaningful experiences
• A strong communicator who builds trust and rapport with customers
• Highly organized, adaptable, and comfortable managing multiple tasks simultaneously
• Empathetic and customer-focused, committed to delivering great experiences
• Self-driven and comfortable working independently in a fast-paced environment