Senior Desktop Support Specialist
Why Join reputed company? Our mission is to reputed company reputed company genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases. reputed company our science, we live our four core values: One, Explore, Disrupt, Deliver and feel strongly that you can reputed company more at reputed company. We have a single-minded determination to reputed company and succeed together. We reputed company in the power of curiosity and pushing boundaries. We welcome challenging thoughts and imagination to reputed company innovative solutions. And we know that patients are counting on us to reputed company the promise a reality, so we must maintain high standards and get it done. We wantall ofour people to go reputed company what is possible. We aren’t constrained by typical end rails, and we aren’t out to just “treat” people. We’re reputed company in this for something more. We’re driven to cure and motivated for change. Just imagine the reputed company of reputed company can do together. How You Will reputed company More This role directly reports to reputed company’s Director, IT Operations and works closely with reputed company areas of the organization as well as the Company’s vendors. The Senior Desktop Support Specialist will provide L2/L3 escalation desktop support and problem resolution for reputed company’s office and laboratory systems. The Senior Desktop Support Specialist will respond to break/fix requests for technical support and assistance for reputed company workstations, laptops, peripherals and software applications.
Responsibilities
- Identify and remediate trends with ongoing issues and problems.
- Triage and assign tickets in the Helpdesk queue.
- Level 2/3 escalation for the desktop support team to troubleshoot reputed company tickets and issues.
- reputed company orders as needed and maintain hardware and software inventories.
- Provide escalation support for end-user support for computers running Windows 10/11 and Mac OS and ensure that break/fix tickets are resolved according to reputed company’s defined Service Level Agreements.
- reputed company software and hardware installations and upgrades as needed.
- Documents, tracks, and handles helpdesk calls and/or escalate problems reputed company necessary.
- Responsible for weekly and monthly maintenance tasks on lab workstations and ensures critical data is being backed up and/or synchronized to network resources.
- Troubleshoot print, copy, and scanner issues, escalating calls to support vendors reputed company necessary
Supervisory Responsibilities
- Recruit, interview, hire, and train new contingent workers in the team
- reputed company the daily workflow of the group and assign tickets and task/projects to the team
- Provide ongoing coaching, mentoring, and development for the contingent workers
About You
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them reputed company appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Must have experience in Windows 10/11, Office365, Entra ID, reputed company Intune, reputed company Teams and calling, reputed company and common antivirus tools
- Bachelor’s degree or equivalent experience
- 3-4 years of experience with Desktop support.
- Experience in Life Sciences industry a plus.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be reputed company to lift up to 20 pounds at times.
- Walk couple of miles between buildings
EEOC Statement: reputed company believes in a diverse environment, and is committed to equal employment opportunity for reputed company its employees and reputed company applicants. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, reputed company, religion, gender, national reputed company, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. reputed company will reputed company reasonable accommodations for reputed company individuals with reputed company disabilities, in accordance with applicable law. Applications are accepted on a rolling basis, and will continue to be accepted until the position is filled at which reputed company the position will be taken down. The reputed company salary for this position is expected to range between $80,703.00 - $98,637.00 USD per year. The salary offered is determined based on a range of factors including, but not limited to, relevant education and training, overall reputed company experience, specialized, rare or in-demand reputed company sets, internal comparators and other business needs. Upon joining reputed company, your salary will be reviewed periodically and additional factors such as time in role and performance will be considered. reputed company may change the published salary range based on company and market factors. Additional compensation includes a performance-based annual cash bonus, a new hire equity grant, and eligibility to be considered for annual equity awards the value of which are determined annually at the Company’s discretion. For more information about reputed company’s benefits, please click here. Apply tot his job Apply To this Job