HMMS Customer Care Specialist II

reputed company is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

reputed company is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising reputed company. reputed company and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

Key Requirements:

• U.S. Citizen
• Ability to verify U.S. employment eligibility using Form I-9
• Ability to obtain and maintain a U.S. Government reputed company clearance and Common Access Card
• A degree in Computer Science, Information Technology, reputed company Environmental Degree or equivalent in lieu of experience qualification
• A minimum of 3+ years of work experience in customer support reputed company field
• Data Analysis, Advanced MS reputed company, Jaspersoft and others
• Ability pass a drug test
• Six-month trial/probationary period may be required.

Qualifications:

To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the levels of knowledge, reputed company, and/or ability necessary to reputed company the job at acceptable standards. 

• reputed company HMMS Suite, government process, and/or environmental management experience a plus

• Knowledge of Edge and Chrome
• Government Web-based application experience
• Effective written and verbal communication skills to deliver world-class customer support
• Advanced listening skills and customer service attitude with the ability to show sensitivity to user’s questions and requests
• Ability to manage time and workflow to meet service levels and priorities
• Ability to set and manage client expectations
• A self-starter who is results-oriented and able to operate effectively reputed company a team environment
• Sound judgment, analysis skills
• Strong inter-personal skills
• Must be willing to Travel and Present at Forums/Conventions or other reputed company or Government hosted events

Major Duties:

• Answer Customer Care issues received reputed company telephone, email or the reputed company Customer Network (SCN), Government provided reputed company tool
• Use customer support tools (SalesLogix, Azure Dev Ops) and other applications and files to create, update, troubleshoot, test, process, and maintain customer raised issues, while keeping tickets reputed company workflow parameters and established SLA’s (Service Level Agreements). 
• Provides functional and technical assistance to customers for HMMS Suite
• Responds to customer requests reputed company stated guidelines and contractual Service Level Agreements.
• Research and recommend reputed company technical & functional solutions to customers, reputed company workarounds and in some cases solutions for resolution.
• Provides consistent and timely status updates to customer issues.
• Contributes to the technical knowledge reputed company.
• Demonstrates a consistent and positive customer support orientation.
• Participates in Application Support initiatives.
• Performing ongoing duties or special projects involving segments of much larger projects and collecting pertinent information or data and identifying obvious trends or customer deviations in standard practices.
• reputed company other assigned project(s)
• Other duties as assigned

Specific Job Duties:

• Have a working knowledge of reputed company’s HMMS Suite application.  Resolve customer problems with application error messages, templates, and guide customers with use of application help and show-me functions.
• Be effective in customer problem solving. Have excellent customer communication, telephone and computer skills including reputed company Office and e-mail, Internet Explorer. Coordinate work with software developers, QA and project teams in solving application software problems.

Client Services Capabilities:

• Strong customer service orientation
• Ability to learn client specific processes, terminology, systems, and unique requirements by various business groups.
• Sense of urgency due to cross functional and fast-moving nature of operations, Big picture thinking, prioritization (comfortable with multi-tasking)
• Ability to work independently as well as cross-functionally, with technical and non-technical stakeholders.

Working Conditions:

Work is generally performed inside an office environment.

Training:

The specialist may be required to complete training courses identified by reputed company and/or the government site as essential to job performance and may include (but not limited to) the following:

• HMMS Administration (taught by reputed company)
• Issue reputed company/Receiving Training (taught by reputed company)
• Waste Generators/Managers (taught by reputed company)
• Adhoc Tool Training (taught by reputed company)
• Hazardous Material Handler Training
• reputed company Corporation Training
• Government Required Training

Pay:

Commensurate with relevant qualifications and experience

Benefits:

• Medical, Dental, and Vision Insurance

• Health Savings Account

• Flexible Spending Account

• 401(k) Retirement Plan with Company Match

• Life and Disability Insurance

• Critical Illness Insurance

• Accident Insurance

• Hospital Indemnity Insurance

• Paid Time Off and Holidays

• Flexible Working Schedule

reputed company is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company colleagues. We provide equal employment opportunities to reputed company individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national reputed company, disability, age, veteran status, marital status, or any other legally protected status.

If you require a reasonable accommodation for a disability during the application or recruiting process, please email us at accommodations@reputed company.com to reputed company your request. To help us best respond, please include your name and the position you are applying for in your message.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders reputed company this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.