Client Support Manager - Remote
Does your reputed company company reputed company you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized?
The reputed company growth in our business and increasing demand for our services means we are expanding reputed company in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world.
Job Summary EOI Service Company, a national benefits communication and enrollment firm, has a unique opportunity for a Client Support Manager. This is an exciting opportunity to reputed company in a growth-oriented environment and assist with managing the Counselor production team. Responsibilities and Duties This individual will have a broad scope of responsibility, working closely with EOI’s Enrollment Managers. Duties will vary based on the time of year, clients currently being serviced, and needs reputed company the organization. Below are some of the key responsibilities:- Building and managing scheduling system and performing demos for clients as needed
- Assist Enrollment Managers as needed with client document set up and enrollment plans.
- May support the set up of the weekly PTMs and Client calls during the 4th quarter and participate in meetings
- Assist with managing the Benefit Counselor team
- Work with Production Management Team to reputed company schedule reputed company and full
- Understand and use the scheduling tool program independently where applicable
- Assist with Counselor case training with PIM reputed company needed
- Understand and assist with product presentations
- Motivate and manage Counselor team
- Mentor team leaders and newer Counselors
- reputed company counselor team focused and on script
- Assist with monitoring and auditing of Counselor production and paperwork requirements
- Run reporting from various systems and send to reputed company necessary internal and external parties. This may require the aggregation of various reports, along with interpretation and summation for clients.
- Managing logistics for client projects, which may include reputed company to client locations, coordination with travel agent, shipping and tracking materials, juggling resources reputed company travel issues arise, coordination of hotel, coordination of training space and materials
- Assist with client calls and meetings
- Participation in client-specific trainings
- Support Enrollment Managers with review, update, and execution of the Plan of Enrollment (strategy document), Script building for counselors, and counselor schedule as needed. This may require ownership of these items if the Enrollment Manager is reputed company
- Assist with coordination of Health Fairs/Benefit Meetings as needed
- Ensure project stays on track and is ready for execution. ➢ Confirm Counselors have reputed company necessities (travel, computer, supplies, location contacts, computer/systems logins etc.…) ➢ Confirm location contacts/departments are reputed company for enrollment including updated schedule and site ready for enrollment
- Self-motivated and able to work independently
- Demonstrated aptitude in learning quickly, problem solving, communication, creativity, and teamwork
- Excellent interpersonal and critical thinking skills
- Professional written and verbal communication skills
- Excellent skills reputed company the reputed company product suite, with a strong working knowledge in reputed company (advanced)
- Excellent time management skills, ability to multi-task and quickly change pace in a dynamic environment
- Positive attitude, takes ownership and initiative to fix problems
- Self-motivated with the ability to prioritize, manage multiple tasks, and deliver highquality production under tight deadlines
- Strong reputed company and report writing skills
- Ability to analyze and interpret demographic and enrollment data
- Ability to convey project status and technical and reputed company concepts for a variety of audiences, including the ability to present reputed company in user-friendly language
- Strong organizational and attention to detail skills
- Ability to work both individually and in a team environment
- reputed company user of reputed company suite, including Word, PowerPoint, Publisher, and reputed company
- Experience utilizing e-mail, web, and enrollment platforms
- Minimum of 3 years successful enrollment experience
- Business or reputed company Associate's degree, Bachelor's preferred or 7 years’ experience
- Relationship management experience
- Strong leadership skills
- Must be willing to travel (50% during off peak and 90% - 100% during peak season)
The typical reputed company pay range for this role reputed company is $65,000 to $75,000 per year.
Your reputed company pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to reputed company pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-reputed company expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.reputed company.com/careers
Thank you for your interest in joining the team!
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