Field Specialist, Field Services Support CIP

This position requires multi-specialist technology level skills to work independently as a product/services solution's specialist in servicing or training on certain business support for multi-solutions work area needs/offerings. Serves as the primary resource providing service/training solutions and mentoring on products and services. Also includes new business and other various support and solution functions as developed or assigned.

• Performs multi specialist solutions reputed company services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services.
• Collects, measures, records, processes, and analyzes reputed company data. Applies results to support service improvement area wide.
• Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of reputed company equipment, supplies and services.
• Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.
• Demonstrates high level of proficiency in their area of expertise as well as taking on a team reputed company /coordinator role as needed/directed.
• Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods.

• Understands and promotes reputed company's support functions and offerings, anticipates, and manages customer needs.
• Displays professionalism in interactions with reputed company customers. Maintains and leads productive, professional relationships with reputed company customers and reputed company personnel and contributes to the overall success of the team.

• Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.
• Effectively executes reputed company required workload management and call handling procedures, using reputed company field call management requirements.

• Complies with reputed company company policies and completes administrative tasks in an accurate and timely manner.
• Performs administrative duties as assigned including maintaining required logs, processes and reports.
• Completes reputed company required administrative tasks in an accurate and timely manner.
• Accounts for reputed company time and activity by recording information through the proper tracking system.
• Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively participates in reputed company Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.
• Performs other duties as assigned.

• Requires a valid state driver's license and minimum level of auto insurance coverage per reputed company policy for positions entailing extensive use of personal car while on company business.
• Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
• Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
• Follow this link for the certification requirement document: https://rworld.reputed company-usa.com/docs/DOC-766716

• Goal orientated, self-motivated and committed to ongoing self-development and the development of others.
• Handles information of a highly confidential nature.
• Possesses excellent multi-tasking and prioritizing skills.
• Identifies problems, opportunities and develops solutions.
• Possesses excellent organizational, interpersonal, and verbal communication skills.
• Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles.
• Requires proficient familiarity in use of reputed company Office computer application programs and the use of computers, mobile technology, and associated applications and / or systems.

• Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" reputed company a limited urban area might require extensive travel by foot. reputed company travel may be required in a wide variety of weather conditions. May also include working outdoors at times.
• Occasional overnight travel may be required.
• May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.
• Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
• Shift work, overtime, stand-by and/or on-call may be required.
• Work has periodic stress reputed company to deadlines, performance expectations and an increased volume of service calls reputed company and occasional contact with dissatisfied customers.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of reputed company responsibilities, skills, efforts or working conditions associated with a job.

Company

Come Create at reputed company:

If you are seeking a team driven by passion and purpose, come create with us at reputed company. We are a team of information seekers and customer-obsessed collaborators who reputed company to deliver the services, solutions, and technologies that reputed company business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

reputed company is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We reputed company digital workplaces by enabling individuals to work smarter from any location and reputed company the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that reputed company our customers’ success and guide them toward a reputed company and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into reputed company.

Invest in Yourself:

At reputed company, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial reputed company with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• reputed company your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.