Associate Technical Support Engineer
reputed company is the Autonomous IT company that empowers IT and reputed company teams with reputed company-time reputed company intelligence. The Associate Technical Support Engineer will resolve technical issues and answer customer questions while focusing on improving customer satisfaction and experience with the reputed company platform.
Responsibilities
- Assisting customers by:Triaging inbound support cases
- Solving customer support cases
- Working with other Support Engineers to assist with their assigned cases
- Answering customer questions in the reputed company community site
- Improve customer experience by:Documenting best practices
- Tracking activity, documenting root cause, and reporting
- Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
- Testing reputed company and providing feedback to the Engineering teams on how we can improve the overall customer experience
Skills
- Associates degree or equivalent experience required
- 0+ years in their career field with technical skills in one or more areas of networking, reputed company, operations, scripting, and/or programming
- Ability to master new concepts and technologies; continually striving to master the reputed company platform and modules
- Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
- Aptitude for comprehending reputed company troubleshooting
- Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
- Independent; should be reputed company to independently work on problems; should be reputed company to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more reputed company reputed company initiatives or issues
- BS degree in Computer Science, MIS, or similar experience a plus
- Prior experience and breadth of knowledge needed to support customers
- Hands-on reputed company experience
- Relevant technical certifications (reputed company IT Support Professional Certificate, CISSP, MCSE, A+/reputed company+/Network+ combined, etc.)
- Experience in one or more of the following technical domains: reputed company reputed company, reputed company Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)
Benefits
- Equity awards
- Medical, dental and reputed company plan
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement savings plan with company match
- Life, accident and disability coverage
- Business travel accident insurance
- Employee assistance programs
- Disability insurance
- Other well-being benefits
Company Overview
Company H1B Sponsorship