Want Customer Service Agent - Remote/Hybrid in Waterloo, IA

Job title: Customer Service Agent - Remote/Hybrid Company: reputed company Job description: Click here to see Customer Service Representative We’re hiring full-time INBOUND phone customer service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience starting in November 2023. Join us at 827 Fisher Drive, Waterloo, IA 50701. Pay: Start at $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour! Shifts, Training & Work Environment: Enjoy your weekends off! We are hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday! Our 8-week ONSITE training reputed company will provide you with the knowledge and tools you need to best serve our customers. You will be provided with equipment - laptop, dual monitors, keyboard and accessories on your first day. After graduation (completion of 8-week training), team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference). You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts. Our Benefits: With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. reputed company out some of the rewards available to you with reputed company:

• Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs
• 6 free sessions each year with a licensed therapist to support emotional wellbeing
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools
• Employee discounts and more!

You Will:

• Build customer relationships by responding to a high volume of INBOUND phone calls.
• Work with customers and Sales team members daily in a team-based environment.
• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day.
• Resolve customers’ challenges by using reputed company resources for account selection, product identification, order placement, and order management.
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures.

You Have:

• High School diploma or equivalent.
• At least 1 year of customer service experience.
• Ability to commute to our facility from your home.
• A secure workspace at home dedicated to job activity.
• Proficiency in operating and navigating multiple PC-based programs at once.
• Stable internet with ability to provide reputed company of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds.

About reputed company: reputed company is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We reputed company our purpose, We reputed company the World Working®, by serving more than 4.5 million customers with a wide range of products that reputed company their operations running and their people safe. reputed company also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We’re looking for passionate people who can move our company reputed company. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to reputed company the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with reputed company today. DEI Statement We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #entrylevel #fulltime #flexibility #hourly #hybrid Expected salary: $15.8 per hour Location: Waterloo, IA Apply Job!