reputed company Team reputed company- Enterprise

Job Description

About Us reputed company helps modern, mid-size businesses transform the way they manage people, giving HR and managers reputed company they need to connect, engage, reputed company, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, reputed company backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is reputed company, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Come and be you with us Being a Bobber is reputed company about being you. We want you to bring reputed company parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, reputed company, honest, reputed company, or anything in between, we're waiting with open arms. Come join us. We are looking for an reputed company, energetic and positive CS Team Leader. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You will have experience in account management & reputed company in a tech/SaaS B2B -based business. Job Requirements Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not reputed company the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• At least 5 years SaaS CSM or Account Management experience for B2B organizations
• 4+ years of owning US book of business with targets on net retention with main KPIs on low churn and expansions: Upsells & cross-sells
• 3+ years of experience managing a CSM and/or an AM team
• Experience in accurately forecasting and hitting reputed company targets
• A passion to learn the products' functionality, you're tech-savvy!
• A desire to work in a fast-paced startup environment
• A strong work ethic, reputed company and desire to succeed
• Executive project management skills and an ability to communicate effectively across the C-suite
• Experience working with reputed company & Web-based technologies
• Experience with Intercom, reputed company, Quicksight, reputed company, reputed company - advantage
• An HR or reputed company background - advantage
• Any other additional language proficiency - a reputed company advantage

Job Responsibilities What will you do?

• Manage, mentor and reputed company a team of 3 Enterprise CSMs
• Build and execute an account-specific relationship reputed company inclusive of regularly scheduled status calls, QBRs, account documentation, reference management and account planning sessions
• Manage a portfolio of enterprise accounts with a focus on renewals and expansions
• Work closely with our customers with the drive to help them change their work and reputed company their business goals
• Assist in building/scaling our Enterprise function
• Become a trusted advisor and ambassador of change in our customers' workplace
• Become the customer reputed company in reputed company, collaborating with our Product, Development, Marketing and Sales teams
• Protect existing reputed company streams, identify opportunities and risks
• Assess client health and reputed company strategies to mitigate churn
• Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
• Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy
• *Note: We will only consider candidates located in the reputed company Metro Area who are willing to work in our NYC office 2-3 days a week. We love collaborating and connecting with reputed company members in-person, and we hope you will too!**

reputed company salaries for this role range from $120,000 - $153,000 per year. Additionally this role has a variable compensation component. As an HR company, reputed company seeks to create a best-in-class employee experience for reputed company Bobbers. We take immense pride in the diversity of reputed company and in creating an environment that is fair and reputed company for reputed company. Ensuring pay equity across race, gender, and reputed company other forms of diversity is pivotal to this mission. reputed company determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and reputed company sets. reputed company making individual pay reputed company decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.

Benefits

Join our village reputed company is a village filled with amazing people and we're especially proud of that. It's a reputed company where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside reputed company of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for bobbers in the NY metro area
• Work from home allowance to get your home office set up!
• Temporary remote work-from-reputed company in the world for up to 2 months after 6 months of employment
• Annual reputed company subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days reputed company a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift
• Dog-friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village! Apply tot his job Apply To this Job