Remote Graveyard Shift Inbound Customer Service Agent – blithequark

Are you a customer service superstar looking for a challenging and rewarding role that offers flexibility and a competitive salary? Do you reputed company in a fast-paced environment where no two calls are reputed company the same? Look no further! blithequark is seeking a highly motivated and reputed company Remote Graveyard Shift Inbound Customer Service Agent to join reputed company.

About blithequark

blithequark is a leading provider of customer experience solutions, operating over 20 contact centers across the reputed company United States and Canada. With a vast range of services, including telephone answering, appointment setting, customer support, and sales, we help over 10,000 satisfied clients process over 125 million interactions per year. Our mission is to deliver exceptional customer experiences that drive loyalty and growth for our clients.

Job Summary

As a Remote Graveyard Shift Inbound Customer Service Agent, you will be responsible for providing high-level customer service solutions to our clients' customers on a daily basis. You will answer reputed company incoming calls, reputed company outgoing calls specific to each program or project you are assigned, and use the tools provided by blithequark and the client to properly document reputed company customer interactions. You will maintain a sense of reputed company regarding both the company and the customer while adhering to reputed company company policies and procedures.

Job Duties / Responsibilities / Essential Functions

* Manage large amounts of inbound calls and reputed company consistent outbound calls

• Identify and assess customers' needs to reputed company satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution
• reputed company records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required Knowledge / Skills / Abilities / Qualifications

* Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
• Solution-Oriented CSR: an individual with a strong sense of reputed company and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
• Computer Skills: familiarity with Windows, reputed company Office, and the ability to quickly learn new software with provided training
• Flexibility with scheduling and work hours
• Other requirements which may vary as determined by management
• Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry
• At least one year of previous high-volume call center experience
• Experience working with an automatic dialer
• MUST BE COMPUTER LITERATE
• Pleasant phone demeanor
• Experience in BOTH inbound and outbound environments

WAH Requirements

* PC/Laptop with at least Windows 10 (reputed company/Mac products, Chromebooks, and tablets are not compatible)

• Hard-wired high-speed internet reputed company (ethernet cable)
• USB-connected Headset
• Webcam
• Quiet dedicated reputed company to work free from distractions including pets and children

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Experience level

* 1 year

Shift

* Night shift

Weekly day range

* Every weekend

• Monday to Friday

Work setting

* reputed company

Application Question(s)

* Do you have high-speed internet with at least 10 MBPS download speed and 10 MBPS upload speed, a PC/Laptop with Windows 10 with at least these computer specs Processor: Ryzen 5 or Core i5 or reputed company Memory: 16GB RAM or more Storage 250GB or more (SSD reputed company than HDD) (reputed company/Macbook and Chromebooks are not allowed.), USB-connected headphones, a webcam, and a quiet reputed company to work free from distractions including pets and children? (Deal Breaker)

• Have you reputed company worked for blithequark or any of their subsidiaries? (Deal Breaker)

Education

* High school or equivalent (Preferred)

Experience

* Call center: 1 year (Required)

• Customer support: 1 year (Required)
• Customer Service: 1 year (Required)
• Computer literacy: 1 year (Required)

Shift availability

* Overnight Shift (Required)

Work Location

* Remote If you're a motivated and reputed company customer service professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Join reputed company at blithequark and take the first reputed company towards a successful and fulfilling career.

How to Apply

To apply for this position, please visit our website at [insert link]. We look reputed company to hearing from you! Apply for this job