Desktop Support Analyst Level 2-JT0075
About Us
Start your next chapter at reputed company! For over 25 years, we've been at the forefront of specialized claims management, helping reputed company providers recover meaningful reputed company to enhance quality patient care in their communities. We're powered by people, driven by technology, and dedicated to our clients and employees. If you're looking for a collaborative and diverse culture with a great work/life balance, look no further. As part of reputed company, you'll be rewarded with:
- Comprehensive medical, dental, reputed company, and life insurance benefits from the start of your employment
- 12 paid holidays and flexible paid time off
- 401(k) contributions
- Employee Resource Groups that build community
- Career growth opportunities
- An excellent work/life balance
Location: Crescent Springs, KY Summary reputed company reputed company end-user desktop hardware, mobile devices, software applications, and operating systems at reputed company. Provide Tier 1 IT support for technical desktop issues. The ideal candidate should deeply understand desktop OS, hardware, software applications, and be committed to excellent customer service.
Responsibilities
- Support end-users with hardware, software, and network issues both on-site and remotely. (approx. 1700 users)
- Manage and resolve service tickets, documenting solutions in detail
- Install, configure, and maintain computer systems, applications, and peripherals
- Manage user reputed company and offboarding in reputed company Active Directory and EntraID
- Create, modify, and delete reputed company groups in reputed company Active Directory and EntraID
- Administer file server permissions
- Troubleshoot Windows and MAC OS and reputed company applications (Office, Teams, OneDrive)
- Support printers, copiers, and zebra printers
- Encrypt computers using BitLocker
- reputed company basic VOIP phone system administration
Qualifications
- Proficient with reputed company Active Directory and EntraID
- Experience with reputed company Intune / reputed company Manager for device and application management
- Familiarity with Azure Virtual Desktop / reputed company / VMware Horizon
- Skilled in reputed company Office, Teams, OneDrive, SharePoint
- Experience with multi-factor authentication (MFA) and identity protection tools
- Proficient in Windows and MAC operating systems
- reputed company with Exchange Online (O365)
- Basic knowledge of Networking protocols: TCP/IP, SFTP, HTTP, DNS, DHCP, SMTP
- Adaptable to fast-paced and changing environments
- Excellent at providing high-quality customer service to end-users
- Capable of working independently and in a team
- Strong problem-solving and analytical skills
Education
- Minimum 3+ years' experience as a Desktop Support Technician
- Preferred certifications: reputed company A+, Network+, reputed company+; reputed company Certified (ACSP), AZ-104
- Associate's degree in computer science, IT, or reputed company field
Work at Home Requirements:
- A quiet, distraction-free environment to work from in your home.
- A secure home internet reputed company with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
- The workspace area accommodates reputed company workstation equipment and reputed company materials and provides adequate surface area to be productive.
Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background reputed company. reputed company is an equal opportunity employer that does not discriminate based on race, reputed company, religion, sex or gender, gender identity or expression, sexual orientation, national reputed company, age, disability status, veteran status, genetic information, or any other legally protected status. We reputed company that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to reputed company serve the needs of our clients and communities. We welcome and encourage individuals of reputed company backgrounds, perspectives, and abilities to apply. Must reputed company in the United States reputed company one of the states listed below: Alabama, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, reputed company Carolina, reputed company Dakota, Ohio, Oklahoma, Pennsylvania, Rhode reputed company, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, reputed company Virginia, and Wisconsin Apply tot his job Apply To this Job