ServiceNow Project Manager - DynPro Inc.

We are seeking a ServiceNow Project Manager to lead and manage ServiceNow projects within rapidly expanding IT Services department. As a ServiceNow Project Manager, you will play a critical role in overseeing the implementation, customization, and optimization of ServiceNow solutions, ensuring that we deliver exceptional value to our internal teams and stakeholders. If you're a results-oriented professional with a strong background in project management and ServiceNow platform expertise, this is your chance to be part of an innovative, future-driven company.

Key Responsibilities

• Lead the end-to-end delivery of ServiceNow projects (including ITSM, ITOM, ITBM, and HR Service Delivery) from planning through execution.
• Oversee and guide the customization, configuration, and integration of ServiceNow solutions to meet business needs.
• Leverage ServiceNow s capabilities to enhance efficiency and user experience across the organization.
• Develop and manage project timelines, deliverables, and resource allocation to ensure on-time, on-budget delivery.
• Define project scope, objectives, and success criteria in collaboration with key stakeholders.
• Work closely with ServiceNow developers, architects, business analysts, and stakeholders across IT and other departments.
• Serve as the main point of contact between the technical team and the business units, ensuring clear communication and alignment.
• Proactively identify and manage risks and issues, making adjustments as necessary to mitigate impact on project success.
• Resolve conflicts and remove roadblocks to ensure smooth project execution and delivery.
• Maintain strong relationships with internal stakeholders, ensuring clear communication of project progress, risks, and results.
• Deliver regular status updates and ensure stakeholder expectations are managed throughout the project lifecycle.
• Maintain comprehensive project documentation, including plans, status reports, and post-implementation reviews.
• Provide detailed final project reports to leadership and key stakeholders, ensuring alignment with business goals.

Qualifications

• Bachelor's degree in Information Technology, Business, or related field (or equivalent experience).
• 5+ years of project management experience, ideally with a focus on ServiceNow implementations.
• In-depth experience managing large-scale IT projects with ServiceNow, particularly in ITSM, ITOM, ITBM, or HR Service Delivery.
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) preferred.
• PMP, Agile, or Scrum certifications are a plus.
• Strong leadership skills, with the ability to motivate cross-functional teams.
• Excellent communication and interpersonal skills, both with technical teams and non-technical stakeholders.
• Expertise with project management tools (e.g., Jira, MS Project) and familiarity with Agile methodologies.
• Ability to navigate the complexities of the ServiceNow platform, including integration and custom development.
• Strong problem-solving skills with a focus on results and customer satisfaction.

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