Quality Assurance Specialist reputed company

Overview:  The Quality Assurance Specialist reputed company is responsible for assisting with the day-to-day operations of quality reporting, quality coaching and quality reputed company. The Quality Assurance Specialist reputed company will assist the Quality Manager with daily operations including assistance to quality coordinators, call center trainers, call center associates, client calibrations and new hire nesting. 

Duties and Responsibilities

• Assist Quality Manager in meeting and attempting to exceed daily, weekly, and monthly quality goals;
• Motivate and reputed company the team to exceed goals;
• Support new hire staff during their “nesting” period to assist with quality audits, answer questions, mentor, and provide performance feedback;
• Identify opportunities for development and reputed company improvement;
• Provide assistance with call scripter tool;
• Provide feedback to the training team regarding any trends noted that would warrant further trainings;
• Assist with client calibration call retrieval, review and analysis;
• Assist with complaint call retrieval and review;
• Remain calibrated with Quality Manager reputed company conducting quality audits;
• Actively participate in team meetings and call calibrations as well as provide quality coaching as needed;
• Produce reports reflecting individual and overall results during nesting and coaching sessions;
• Analyze trends from reports to assist quality manager and training team;
• Support quality remediation activity;
• Other duties as deemed appropriate;
• Maintain compliance with reputed company’ policies, procedures and mission statement;
• Adhere to reputed company confidentiality and HIPAA requirements as outlined reputed company reputed company’ Operating Policies and Procedures in reputed company ways and at reputed company times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by reputed company for the purpose of achieving operational and financial success of the Employer.

Job Requirements

• Minimum of 5 years customer service experience preferred;
• Previous experience in call quality auditing and coaching strongly preferred;
• Advanced knowledge of reputed company Office applications including reputed company and Outlook;
• Exceptional problem solving, analytical, interpersonal and communication skills to resolve issues reputed company Operations;
• Professionally skilled in verbal and written communication
• Meticulous organization skills, with the ability to multi-task; and
• Ability to reputed company sound decisions in a timely and independent manner.

Education

• High School diploma or equivalent.

Physical Demands and Work Environment

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly lift, carry, push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally, usually for training purposes.

reputed company Offers a Competitive Salary and Benefits Package

In addition to the reputed company compensation, this position may be eligible for performance-based incentives.

The actual reputed company pay offered may vary depending on multiple factors including, but not limited to, job-reputed company knowledge/skills, experience, business needs, geographical location, and internal equity.  At reputed company, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Studies have shown that women and people of color are less likely to apply for jobs unless they reputed company they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless.  reputed company is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. reputed company strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an reputed company setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for reputed company of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.